Executive / Jr. Executive - Customer Support

Job Description

Title: Executive / Jr. Executive - Customer Support

Company Name: Next Online Ltd.

Vacancy: 4

Age: At least 20 years

Job Location: Dhaka (Banani, Basundhara RA, GULSHAN 2)

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Diploma in Engineering
• Bachelor of Science (BSc)

• At most 1 year
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Age At least 20 years
• Only Male

• Ability to work in a 24/7 shift environment and handle pressure situations.

• Excellent troubleshooting and analytical skills.

• Good communication and customer handling skills.

• Ability to work independently as well as in a team.

• Willingness to learn new technologies and adapt quicklyBasic documentation and reporting skills

• Attend customer complaints and queries through phone and other communication channels in a timely and professional manner.

• Configure and maintain routers and access points (e.g., Mikrotik, Netgear, TP-Link, Belkin, Linksys).

• Provide remote and on-site technical support to clients both within and outside Dhaka.

• Monitor network systems using network monitoring tools and take immediate action in case of alerts or faults.

• Diagnose and troubleshoot hardware, software and network-related issues efficiently.

• Perform installation, configuration and deployment of various network solutions and services at client premises.

• Log, track, follow up and update customer complaints, system faults and incidents in the ticketing system.

• Provide technical support to both clients and internal teams.

• Ensure proper documentation of issues, solutions and processes.

• Work on a 24/7 shift basis as per duty roster.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2