Executive - Customer Support
Job Description
Title: Executive - Customer Support
Company Name: Next Online Ltd.
Vacancy: 5
Age: 22 to 30 years
Job Location: Dhaka, Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
- At least 1 years
- Freshers are also encouraged to apply.
Published: 2025-08-12
Application Deadline: 2025-09-11
Education:
Requirements:
- At least 1 years
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 22 to 30 years
- Only Male
Responsibilities & Context:
- Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
- Providing remote and onsite technical supports to the clients inside or outside Dhaka.
- Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
- Performing installations and deployments of various solutions and services at client end.
- Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
- Provide Client & In-house technical Support.
- 24x7 shifting duty
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.84% |
| University of Dhaka | 1.95% |
| Daffodil International University (DIU) | 1.95% |
| Northern University Bangladesh | 1.83% |
| Sonargaon University | 1.47% |
| Dhaka International University | 1.47% |
| Bangladesh University of Business and Technology | 1.47% |
| Green University of Bangladesh | 1.34% |
| Southeast University | 1.34% |
| 1.22% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 85.59% |
| 31-35 | 9.65% |
| 36-40 | 1.95% |
| 40+ | 0.61% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 58.24% |
| 20K-30K | 37.61% |
| 30K-40K | 3.66% |
| 40K-50K | 0.37% |
| 50K+ | 0.12% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 31.87% |
| 0.1 - 1 years | 15.02% |
| 1.1 - 3 years | 26.13% |
| 3.1 - 5 years | 14.29% |
| 5+ years | 12.70% |
