Executive Customer Relations (Female)

Job Description

Title: Executive Customer Relations (Female)

Company Name: Miracle Skin Bangladesh Ltd.

Vacancy: 01

Age: 20 to 30 years

Job Location: Dhaka (Dhanmondi 32)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• Bachelor of Business Administration / Master of Business Administration.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Age 20 to 30 years
• Only Female

Skills Required:

• Excellent communication and interpersonal skills

• Customer-focused mindset

• Problem-solving ability

• Basic knowledge of CRM tools and systems

• Patience and professionalism under pressure

• Team collaboration and coordination skills

Department: Customer Service / Sales / Marketing

Main Objective:

To build, maintain, and strengthen strong relationships with clients or customers to ensure satisfaction, loyalty, and repeat business.

Key Duties and Responsibilities:

Customer Relationship Management:

• Serve as the main point of contact for key clients and customers.

• Maintain regular communication to ensure customer satisfaction and long-term engagement.

Handling Inquiries & Complaints:

• Address customer questions, concerns, and complaints in a timely and professional manner.

• Resolve issues effectively to maintain customer trust and loyalty.

Client Follow-Up:

• Follow up with clients after sales or service to ensure satisfaction.

• Collect feedback to improve products, services, and overall customer experience.

Sales & Support Coordination:

• Collaborate with the sales and support team to ensure smooth service delivery.

• Assist in up-selling or cross-selling relevant products or services.

Record Keeping & CRM Updates:

• Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.

• Update customer profiles regularly to track needs and preferences.

Retention & Loyalty Building:

• Develop strategies to improve customer retention and reduce churn.

• Organize customer appreciation events or loyalty programs as needed.

Market & Client Research:

• Gather insights on customer behavior and expectations.

• Identify opportunities for service or product improvement based on client feedback.

Reporting:

• Prepare reports on customer feedback, complaints resolution, and satisfaction trends.

• Present findings and suggestions to management.