Job Description
Title: Executive - Contact Centre (Reservation)
Company Name: OTA's of US-Bangla Group
Vacancy: 40
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing, Accounts, Finance, Management
∎ North South University,BRAC University,East West University,University of Dhaka,Jahangirnagar University students will get preference
∎ Skills Required: Computer skill, Excellent communication, Interpersonal Skills
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Airline Ticketing, Excellent communication skill, Excellent operating skills over MS Office, Reservation and ticketing, Strong analytical and communication skills
∎ The applicants should have experience in the following business area(s):
Airline, Travel Agent
Job Responsibilities:
∎ Manage a lot of incoming and outgoing calls as well as email promptly.
∎ Determine the needs of the consumer, make information clear, investigate each problem, and offer remedies or alternatives.
∎ Check and respond to each reservation's email correspondence.
∎ Maintain updated travel advisory for international bookings.
∎ Communicate within cross-teams to resolve when any issue arises.
∎ Familiarity with call handing & e-mail responses and practices.
∎ Meet personal/team qualitative and quantitative targets.
∎ Report Reservation Manager time to time with update and details.
∎ Active in a positive customer support role
∎ Track record of over-achieving quota.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Manage end to end booking procedure.
∎ Should be knowledgeable with Re-issuing, Re-validating, Refunding, and Upgrading.
∎ Must have experience and knowledge in operating GDS system (Galileo, Sabre or Amadeus).
∎ Any other relevant duties as and when assigned by the management for the betterment of the company.
Additional Requirements:
∎ Age 21 to 26 years
∎ Both males and females are allowed to apply
∎ Self-motivated with a results-driven approach.
∎ Smart, team-player.
∎ Energetic and work efficiently and enthusiastically.
∎ Having the ability to work under pressure.
∎ Willingness to work on roster basis and on weekend.
∎ Handful skill and knowledge on Reservation & Ticketing will be add value.
∎ Freshers with excellent academic background are encouraged to apply.
Salary: Tk. 30000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Jul 2023
Company Information:
∎ 21 Jun 2023
∎ OTA's of US-Bangla Group
∎ Business : OTA`s (Online Travel Agency) of US-Bangla Group provides an extensive diversity of services catering to all travel needs. International affiliations & long-term relations with travel partners, agents can enjoy higher margins on all travel services. Besides, excellent personalized services with a team of professionals providing hassle free & prompt booking experience consulting 24/7 with the agent, dedicated sales team around every major corner of the country for you.
Category: Hospitality/ Travel/ Tourism
:
