Executive - Contact Center (Reservation)

Job Description

Title: Executive - Contact Center (Reservation)

Company Name: US Bangla OTAs

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

Published: 2025-07-10

Application Deadline: 2025-08-08

Education:

• Minimum Bachelor of Business Administration (BBA) or Any discipline with good academic result.

• All Public University & top ranked private university graduate are encouraged to apply.

• Managing incoming and outgoing calls as well as email promptly.
• Determine the needs of the consumer, make information clear, investigate each problem, and offer remedies or alternatives.
• Check and respond to each reservation's email correspondence.
• Maintain updated travel advisory for international bookings.
• Communicate within cross-teams to resolve when any issue arises.
• Familiarity with call handing & e-mail responses and practices.
• Meet personal/team qualitative and quantitative targets.
• Report Reservation Manager time to time with update and details.
• Active in a positive customer support role.
• Track record of over-achieving quota.
• Build sustainable relationships and engage customers by taking the extra mile.
• Manage end to end booking procedure.
• Should be knowledgeable with Re-issuing, Re-validating, Refunding, and Upgrading.
• Should have experience and knowledge in operating GDS system (Galileo, Sabre or Amadeus).
• Any other relevant duties as and when assigned by the management for the betterment of the company.

• Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize