Engineer, Service Operations

Job Description

Title: Engineer, Service Operations

Company Name: bKash Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,CIT, EEE, ETE, ECE

Experience Requirements:
∎ At most 2 year(s)

Job Responsibilities:
∎ Ensuring 24/7 service monitoring, analyzing system logs for identifying and troubleshooting issues, and providing primary support
∎ Preparing Outage report.
∎ Performing UAT, Maintaining UAT documents.
∎ Ensuring service quality before and after any new system integration, product launch, and campaigns by performing necessary sanity.
∎ Stakeholder alignment for outages and planned development & integration work.
∎ Ensure proper escalation of any outage or incident to the appropriate team.
∎ Technical Customers complain ticket handling
∎ Communication and coordination with Global and Local partners.

Additional Requirements:
∎ Technical/Job Knowledge:
∎ Monitoring and 24X7 roster duty-related experience
∎ Linux, Solaris, Oracle support knowledge
∎ Basic knowledge of Security protocols SSL, TLS, HTTPS
∎ Knowledge on API, Networking, Java Applications, Database etc.
∎ Good Communication skill
∎ Interpersonal/Managerial:
∎ Vendor management
∎ Partner/3rd Parties management

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Dec 2021

Company Information:
∎ 5 Dec 2021
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web : www.bkash.com
∎ Business : Mobile financial service

Category: IT/Telecommunication

Source: bdjobs.com

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