Engineer, Service Operations
Job Description
Title: Engineer, Service Operations
Company Name: bKash Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,CIT, EEE, ETE, ECE
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
APIs, Database, Java, Linux, Networking Skills, Oracle Application Server, Payment
∎ The applicants should have experience in the following business area(s):
Banks, Investment/Merchant Banking, IT Enabled Service, Software Company, Telecommunication
Job Responsibilities:
∎ Ensuring 24/7 service monitoring, analyzing system logs for identifying and troubleshooting issues, and providing primary support
∎ Maintaining Incident log and preparing Outage report.
∎ Performing UAT, Maintaining UAT documents, and history.
∎ Ensuring service quality before and after any new system integration, product launch, and campaigns by performing necessary sanity.
∎ Align stakeholders for outages and planned development & integration work.
∎ Ensure proper escalation of any outage or incident to the appropriate team.
∎ Technical Customers complain ticket handling
∎ Communication and coordination with Global and Local partners.
Additional Requirements:
∎ Monitoring and 24X7 roster duty-related experience
∎ Linux, Solaris, Oracle support knowledge
∎ Basic knowledge of Security protocols SSL, TLS, HTTPS
∎ Knowledge of API, Networking, Java Applications, databases, Payment methods, etc.
∎ Good Communication skill
∎ Vendor management, Partner/3rd Parties management experience
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Sep 2021
Company Information:
∎ 23 Aug 2021
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web : www.bkash.com
∎ Business : Mobile financial service
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 3rd Sep 2021
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