Job Description
Title: Engineer/ Senior Engineer, Service Operations
Company Name: bKash Ltd.
Vacancy: 2
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 4 years
∎ The applicants should have experience in the following business area(s):Banks, Telecommunication, Software Company, IT Enabled Service, Financial Technology (Fintech) Startup
∎ Freshers are also encouraged to apply.
Published: 27 May 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Information Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
Requirements:
Additional Requirements:
∎ Strong communication and collaboration skills for cross-functional teamwork.
∎ Ability to manage priorities and perform under pressure in a fast-paced environment.
∎ Detail-oriented mindset with a commitment to high-quality deliverables.
∎ Sound knowledge of: TCP/IP Protocols, GSM, APIs, Programming Languages & Scripting, Operating Systems, Databases, and Networking.
∎ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
∎ Strong communication and collaboration skills for cross-functional teamwork.
∎ Ability to manage priorities and perform under pressure in a fast-paced environment.
∎ Detail-oriented mindset with a commitment to high-quality deliverables.
∎ Sound knowledge of: TCP/IP Protocols, GSM, APIs, Programming Languages & Scripting, Operating Systems, Databases, and Networking.
∎ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Responsibilities & Context:
∎ Monitor services, networks, data centers, and security aspects through dashboards and alerts.
∎ Ensure timely circulation of event and incident notifications.
∎ Contribute to technical integration and automation of monitoring tools.
∎ Support Level 2 (L2) and other relevant operational activities.
∎ Provide first-level support for services, networks, security, and data center infrastructure.
∎ Conduct sanity checks and quality assurance testing post-deployment.
∎ Offer necessary support during incidents and engage relevant teams to minimize downtime.
∎ Coordinate and communicate effectively with third-party vendors.
∎ Carry out regular service requests in accordance with SLAs.
∎ Manage email communications efficiently and ensure timely responses.
∎ Analyze system logs to identify and resolve issues.
∎ Communicate planned maintenance activities to stakeholders.
∎ Participate in and follow up on User Acceptance Testing (UAT).
∎ Monitoring, Event & Incident Management
∎ Monitor services, networks, data centers, and security aspects through dashboards and alerts.
∎ Ensure timely circulation of event and incident notifications.
∎ Contribute to technical integration and automation of monitoring tools.
∎ Support Level 2 (L2) and other relevant operational activities.
∎ Level 1 Support
∎ Provide first-level support for services, networks, security, and data center infrastructure.
∎ Conduct sanity checks and quality assurance testing post-deployment.
∎ Offer necessary support during incidents and engage relevant teams to minimize downtime.
∎ Coordinate and communicate effectively with third-party vendors.
∎ Service Desk Operations
∎ Carry out regular service requests in accordance with SLAs.
∎ Manage email communications efficiently and ensure timely responses.
∎ Analyze system logs to identify and resolve issues.
∎ Communicate planned maintenance activities to stakeholders.
∎ Participate in and follow up on User Acceptance Testing (UAT).
∎ Privacy Disclaimer and Consent
∎ By submitting your resume, you hereby consent that bKash may use, process, and retain your information for recruitment purposes, including future opportunities. bKash is committed to protecting your personal information in accordance with applicable law(s) and regulation(s).
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ bKash Ltd.
∎ Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Mobile financial service
Address::
∎ Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Mobile financial service
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jun 2025
Category: IT/Telecommunication
