Engineer-Regional Operations under Technology and Operations Department

Job Description

Title: Engineer-Regional Operations under Technology and Operations Department

Company Name: Fiber @ Home Ltd.

Vacancy: 2

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication,ISP
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
• Bachelor of Science (BSc) in Communication Engineering
• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication,ISP
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Only Male
• Freshers are also encouraged to apply.

• Flexible to work in field Operations in any district and location of Bangladesh

• Experience in field implementation and operations will be highly preferable

• 24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.

• Alarm correlation to identify fault with the help of different EMS and inventory database.

• Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.

• During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions

• Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.

• Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.

• Validate the complaint with the help of various supporting tools.

• Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.

• Technical management escalation to faster fault restoration as per fault escalation matrix.

• Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.

• Weekly report on the Incident Report and the way forward to mitigate the problem in future.

• Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.

• Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.

• Depending on the merit of the problem escalate the issue to Line Manager/HOF.

• First-level troubleshooting for applicable cases.

• Assist operation teams in fault handling through different operational procedures.

• Any other tasks assigned by the management.

• Mobile bill, Provident fund, Weekly 2 holidays, Profit share

• Lunch Facilities: Partially Subsidize

• Salary Review: Yearly

• Festival Bonus: 2

• Life Insurance, Medical Insurance, Welfare Fund.