Engineer-Regional Operations under Technology and Operations Department

Job Description

Title: Engineer-Regional Operations under Technology and Operations Department

Company Name: Fiber @ Home Ltd.

Vacancy: 3

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
• Bachelor of Science (BSc) in Communication Engineering
• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Only Male

• Flexible to work in field Operations in any district and location of Bangladesh

• Experience in field implementation and operations will be highly preferable

• Lead and support field teams in resolving link down issues and troubleshooting tickets through coordination with the operations center.

• Conduct regular site visits to ensure employee engagement, workforce motivation, and quality of service delivery.

• Coordinate with internal departments and external stakeholders for network expansion, infrastructure upgrades, and service optimization.

• Perform advanced fiber optic network troubleshooting including OTDR and power tests, splicing, and loss budgeting (both underground and overhead networks).

• Assist IP team in telco device soft checks, remote login support, ping testing, and IP/VLAN validation using F@H ONM or client platforms.

• Execute telco device hard checks including device reboots, power checks, and replacement of power cords or adapters.

• Handle structured cabling (UTP with RJ-45), coaxial termination, cross-connects via Krone puncher, and E1 cable management using Balun converters.

• Manage client-side access for site visits, link issue resolution, and ensure operational team access by collecting required permissions, keys, or devices.

• Communicate inconsistencies or anomalies (SCR-related) found during field operations to the Assurance & Planning team for updates in Sentral Software.

• Maintain and submit daily operational reports including worksheets, material consumption logs, team attendance, and night/holiday bills.

• Monitor and report on Network Quality KPIs such as Network Availability and MTTR (Mean Time to Repair), with continuous improvement measures.

• Ensure preventive maintenance of all active and passive network components to reduce fault rates and enhance service reliability.

• Conduct site surveys for long telco infrastructures, optimize link quality by removing excess TJBs to reduce high loss and maintenance frequency.

• Identify and report Single Points of Failure (SPoF) and chain sites; follow up for timely resolution.

• Perform material adjustments in ONM software reflecting actual field usage and availability.

• Address and resolve unforeseen local issues (e.g., disturbances or external obstacles), maintaining a healthy relationship with local communities.

• Oversee administrative duties relevant to coordination offices including documentation, scheduling, and logistics.

• Promote a culture of safety by supporting safety training and compliance measures for all field personnel.

• Mobile bill, Provident fund, Weekly 2 holidays, Profit share

• Lunch Facilities: Partially Subsidize

• Salary Review: Yearly

• Festival Bonus: 2

• Life Insurance, Medical Insurance, Welfare Fund.