Job Description
Title: Engineer – IT Product Service.
Company Name: 1000FIX Services Ltd.
Vacancy: 10
Location: Anywhere in Bangladesh
Minimum Salary: Tk. 14000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):IT Enabled Service
Published: 11 Mar 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer
∎ Professional certification will be an added value.
Requirements:
Additional Requirements:
∎ 1. Prefer vendor certification from Microsoft, CISCO, HP, DELL or the like.
∎ 2. Must have patience & competence to work under pressure.
∎ 3. Willing to work extended hours and work on holidays.
∎ 4. Must be computer literate and able to produce different analytical report and statements independently.
∎ 5. Good communication skills in Bangla and English.
Responsibilities & Context:
∎ 1. To troubleshoot laptop, desktop, printer and networking items. Prefer all or any of the items.
∎ 2. Motherboard repair quality will be treated as an advantage.
∎ 3. Need to do either or both of in-warranty and out of warranty support.
∎ 4. Communication with Principals.
∎ 5. Communicate clearly and precisely with customers in written and verbal form.
∎ 6. Keep repair record in ERP or in Principal’s software.
∎ 7. Report preparation in MS office is required.
∎ 8. To check & perform warranty/replacement procedure of retailer & corporate customers
∎ 9. Identify the actual malfunction and make solution with discuss technical Support Team.
∎ 10. Ensure the performance, quality and responsiveness of service items.
∎ 11. Collaborate with Support team to ensure proper service of products.
∎ 12. Work with members of the team and other departments/teams to resolve product issues.
∎ 13. Perform any other tasks assigned by the Team Leader.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Regular training and certification facility.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Apr 2024
Category: IT/Telecommunication
