Duty Manager

Job Description

Title: Duty Manager

Company Name: The Westin Dhaka

Vacancy: 02

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent communication, Leadership, Public Relation, Time Management

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Guest Relation
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Responsibilities:
∎ Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; leads by example.
∎ Encourage and build mutual trust, respect, and cooperation among team members.
∎ Serve as a role model to demonstrate appropriate behaviors.
∎ Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
∎ Celebrate successes and publicly recognize the contributions of team members.
∎ Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
∎ Develop specific goals and plan to prioritize, organize, and accomplish your work.
∎ Handle complaints, settle disputes, and resolve grievances and conflicts.
∎ Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
∎ Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
∎ Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognize performance, and produce desired results.
∎ Provide services that are above and beyond for customer satisfaction and retention.
∎ Improve service by communicating and assisting individuals to understand guest needs, provide guidance, feedback, and individual coaching when needed.
∎ Set a positive example for guest relations.
∎ Respond to and handles guest problems and complaints.
∎ Empower employees to provide excellent customer service.
∎ Observe service behaviors of employees and provide feedback to individuals.
∎ Strive to improve service performance.
∎ Provide immediate assistance to guests as requested.
∎ Ensure employees understand customer service expectations and parameters.
∎ Participate in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
∎ Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
∎ Participate in employee progressive discipline procedures.
∎ Use all available on the job training tools for employees.
∎ Solicit employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
∎ Supervise on-going training initiatives and conduct training when appropriate.
∎ Participate in the employee performance appraisal process, provide feedback as needed.
∎ Provide information to supervisors, co-workers, and subordinate by telephone, in written form, e-mail, or in person.
∎ Analyze information and evaluating results to choose the best solution and solve problems.
∎ Maintain high visibility in public areas during peak times.
∎ Perform Front Desk duties in high demand times.

Additional Requirements:
∎ Age 25 to 40 years

Salary:
∎ Negotiable
∎ Appropriate Service Charge as per hotel policy

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Dec 2022

Company Information:
∎ 9 Nov 2022
∎ The Westin Dhaka
∎ Address : Road 45, Plot 1, Gulshan 2, Dhaka, Bangladesh
∎ Web : www.westin.com/dhaka
∎ Business : Five Star Hotel

Category: Hospitality/ Travel/ Tourism

: Candidate should have relevant experience in Hotel/Resort

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