DGM/GM of Quality (Food/Bakery & Home Care)

Job Description

Title: DGM/GM of Quality (Food/Bakery & Home Care)

Company Name: Haque Group of Industries

Vacancy: 1

Age: 35 to 60 years

Job Location: Gazipur (Tongi)

Salary: Negotiable

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Group of Companies, Food (Packaged), Beverage, Bakery (Cake, Biscuit, Bread)

• 10 to 15 years
• The applicants should have experience in the following business area(s): Group of Companies, Food (Packaged), Beverage, Bakery (Cake, Biscuit, Bread)

• Age 35 to 60 years
• Only Male

Key Responsibilities

Strategy & Leadership

• Define and implement quality & food-safety strategy aligned with business goals across all product lines.

• Lead, mentor and grow the Quality organization (QA/QC, laboratory, microbiology, and sensory teams).

• Set quality targets and KPIs; report performance to management.

Quality Management Systems & Certifications

• Maintain and advance quality systems: ISO 9001, ISO 22000 / FSSC 22000, HACCP, GMP, and relevant ISO standards for home care products.

• Lead external audits and certification renewals; ensure successful customer and regulatory audits.

• Drive internal audit programs and supplier audits.

Product Safety & Compliance

• Ensure products comply with local and export regulations (food safety laws, consumer product safety, labeling standards, Bangladesh standards and any export market requirements).

• Oversee raw material specifications, vendor qualification, incoming inspection, and supplier quality programs.

• Manage allergen controls, cross-contamination prevention, and chemical safety for detergents/soap.

Quality Control & Laboratory

• Oversee QC laboratory operations (microbiology, chemical, physical and sensory testing): ensure method validation, calibration, and test accuracy.

• Approve/maintain sampling plans, test methods, shelf-life/stability protocols, and release procedures.

• Manage CAPA, OOS investigations, root-cause analysis and corrective actions.

Manufacturing Quality Assurance

• Implement process controls on production lines to ensure consistent product quality (Biscuit / Bakery / Detergent).

• Work with Production & Engineering to optimize processes, reduce rejects, improve yields and lower variability.

• Approve manufacturing change controls and new product introduction (NPI) quality requirements.

Customer & Market Interface

• Handle customer complaints, claims and returns investigations; maintain SLA with customers for R&D/quality support.

• Provide technical support to sales and marketing on product claims, labeling, regulatory dossiers and promotional material compliance.

Risk Management & Recalls

• Maintain crisis management and recall procedures; lead product recall response if needed.

• Perform risk assessments and implement mitigation plans for contamination, supply chain, and process risks.

Cost & Budget

• Prepare and manage Quality department budget; optimize lab and QA spend without compromising standards.

• Approve capital spend for quality-related equipment and lab upgrades.

Required Qualifications & Experience

• Bachelor’s degree in Food Technology, Food Science, Microbiology, Chemistry, Chemical Engineering or equivalent. Master’s preferred.

• Minimum 10–15 years experience in quality, QA/QC, food safety in FMCG manufacturing (biscuit/bakery strongly preferred). Experience with detergents/soap or home-care products is a must or highly desirable.

• At least 5 years in a senior leadership role (Assistant General Manager / DGM / GM level) managing multi-site or multi-product portfolios.

• Hands-on experience with ISO 9001, FSSC/ISO 22000, HACCP, GMP, and internal/external auditing.

• Practical experience in laboratory management, microbiology, shelf-life testing and sensory evaluation.

• Exposure to regulatory frameworks for both food and home-care/chemical products.

Technical Skills & Competencies

• Strong knowledge of food safety systems (HACCP, PRPs), chemical safety, and Good Manufacturing Practices.

• Deep understanding of raw material specifications, vendor qualification and supply-chain quality systems.

• Analytical problem-solving (root cause analysis, statistical process control, Six Sigma knowledge desirable).

• Experience with ERP/QMS software and lab management systems.

• Excellent communication skills; able to translate technical issues to senior management and non-technical stakeholders.

• Leadership, team development, stakeholder management, and project management skills.

Performance Indicators (KPIs)

• Customer complaint rate (complaints per million / month).

• Number of critical non-conformances found in audits (internal & external).

• On-time certification and audit pass rate.

• OOS / rejection rate as % of production.

• First-pass yield / product acceptance rate.

• Time to resolve CAPA / corrective actions.

• Lab turnaround time and accuracy metrics.

Working Relationships

• Closely with Operations, Production, R&D, Procurement, Supply Chain, Sales, Marketing and Legal.

• External: certification bodies, regulatory agencies, suppliers, contract labs and customers.

Behavioral Traits

• Integrity and attention to detail.

• Proactive, decisive, and calm under pressure.

• Continuous improvement mindset and customer-centric orientation.