DGM, Customer Lifecycle Management

Job Description

Title: DGM, Customer Lifecycle Management

Company Name: bKash Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Business Studies

Experience Requirements:
∎ 7 to 10 year(s)
∎ The applicants should have experience in the following business area(s): Telecommunication, Banks

Job Responsibilities:
∎ Formulate a plan and operationalize strategies, business plans, and cross-functional projects, for managing the bKash users
∎ Responsible for the active customers & service adoption for healthy future growth by driving annual business goals
∎ Contribute to developing and implementing customer-centric processes, systems/applications / internal eco-system needed to support the management and implementation of planned activities
∎ Identify the synergy opportunities among functions & external parties
∎ Keen in driving innovation, design thinking, digital agility, and operational efficiency, across the board for end-to-end customer value management
∎ Find out the white spot to increase customer's stickiness to drive loyalty
∎ Energize, excite, and motivate people, to ensure ownership, accountability, and functional delivery
∎ Train the functional team members to ensure an effective work culture across the functional unit
∎ Administer team's operation to meet regular business needs with uncompromising integrity

Additional Requirements:
∎ Excellent knowledge of the Loyalty program
∎ Excellent analysis & analytical skills
∎ Good understanding of MFS products & core systems, Customer needs
∎ Sound understanding operational systems/applications
∎ Strong interpersonal communication
∎ Strong leadership qualities and ability to manage function/team
∎ Ability to listen, understand and communicate appropriately when interacting with individuals/group
∎ Self-starter, achievement motivation, and result orientation
∎ Aspired to set the standard of excellence

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Jul 2021

Company Information:
∎ 23 Jun 2021
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web : www.bkash.com
∎ Business : Mobile financial service

Category: IT/Telecommunication