(Customer Support/Implementation Engineer), Capital Market Solutions
Job Description
Title: (Customer Support/Implementation Engineer), Capital Market Solutions
Company Name: LEADS Corporation Limited
Vacancy: --
Age: at least 24 years
Location: Dhaka
Salary: Negotiable
Published: 21 May 2024
Additional Requirements:
∎ Age at least 24 years
Requirements:
Responsibilities & Context:
∎ Requirement Collection: Need to collect new requirement from clients whenever need.
∎ Application Maintenance: Should maintain the application on client end Prepare Documentation: Need to prepare documents related LLD, HLD, CR etc.
∎ Perform Alpha Testing: Perform alpha testing before releasing products to customer Communication: Has to Communicate with customer.
∎ Client Support: Has to solve client's issue on regular basis Customer Visit: Has to visit customer regularly.
∎ Presentation: Has to presents any newly features to clients. Training: Has to take training like Operational, Domain, Report Designing etc.
∎ Database: Has to generate any complex query for serving clients requirement.
∎ Reporting: Has to design reports for product.
∎ Problem Solving: Has to solve critical issues.
∎ Analytical Capability: Has to analyze any critical issues. Product Knowledge: Understand how our applications operate, are structured, and how customers use them.
∎ Data Migration: Prepare data migration script, Data Migration and Data Reconciliation.
∎ Data correction after reconciliation (if any) to ensure that the data is ready for go-live.
∎ UAT: Perform alpha testing & UAT partnering with clients Collaborating with development, infrastructure, and QA teams to drive productivity, repeatability and quality improvements through DevOps.
∎ Other responsibility assigned by the Head of the Department/Management
∎ In this role you have to solve problems individually with simple supervision. Have to communicate with client and provide on call support. Train subordinates about product operation, report design, database. Besides it, s/he has to engage for after data reconciliation support. New or existing report design is also an important part. We are seeking an experienced, self-motivated Sr./Software Engineer with a minimum of 1 year of experience in software Implementation. As a Sr./Software Engineer, the incumbent will provide technical support to software users, assist with software design, development and create technical documents, user manuals, report design, and deploy software in Linux & Windows environments. This role requires technical expertise, Capital Market domain proficiency, RDBMS, and SQL hands-on experience.
∎ Requirement Collection: Need to collect new requirement from clients whenever need.
∎ Application Maintenance: Should maintain the application on client end Prepare Documentation: Need to prepare documents related LLD, HLD, CR etc.
∎ Perform Alpha Testing: Perform alpha testing before releasing products to customer Communication: Has to Communicate with customer.
∎ Client Support: Has to solve client's issue on regular basis Customer Visit: Has to visit customer regularly.
∎ Presentation: Has to presents any newly features to clients. Training: Has to take training like Operational, Domain, Report Designing etc.
∎ Database: Has to generate any complex query for serving clients requirement.
∎ Reporting: Has to design reports for product.
∎ Problem Solving: Has to solve critical issues.
∎ Analytical Capability: Has to analyze any critical issues. Product Knowledge: Understand how our applications operate, are structured, and how customers use them.
∎ Data Migration: Prepare data migration script, Data Migration and Data Reconciliation.
∎ Data correction after reconciliation (if any) to ensure that the data is ready for go-live.
∎ UAT: Perform alpha testing & UAT partnering with clients Collaborating with development, infrastructure, and QA teams to drive productivity, repeatability and quality improvements through DevOps.
∎ Other responsibility assigned by the Head of the Department/Management
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Gratuity
∎ Festival Bonus: 2
∎ Internal and External Training Leave Fare Assistance Attractive Leave Package: Casual Leave, Sick Leave, Annual Leave, Maternity Leave.
Employment Status: Full Time
Job Location: Dhaka
Read Before Apply: Candidates are requested to check the job details first.
If you are looking for an organization that will invest in your success, offer opportunities for advancement & a conducive working environment, please apply online or email your resume mentioning the position.
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ LEADS Corporation Limited
∎ LEADS Tower, Plot # M-20, M-13 (Part), Main Road 1, Section 14, Mirpur, Dhaka 1206, Bangladesh.
Address::
∎ LEADS Tower, Plot # M-20, M-13 (Part), Main Road 1, Section 14, Mirpur, Dhaka 1206, Bangladesh.
Application Deadline: 7 Jun 2024
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 7th Jun 2024
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