Customer Support (Team) Manager

Job Description

Title: Customer Support (Team) Manager

Company Name: THT-Space Electrical Company Ltd.

Vacancy: 1

Age: 25 to 35 years

Job Location: Nilphamari (Nilphamari Sadar)

Salary: Tk. 35000 - 50000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Direct Selling/Marketing Service Company, Electronic Equipment/Home Appliances, Overseas Companies, Online Retail Startup

Published: 2024-06-09

Application Deadline: 2024-07-09

Education:

• Bachelor/Honors

Requirements:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Direct Selling/Marketing Service Company, Electronic Equipment/Home Appliances, Overseas Companies, Online Retail Startup

Skills Required: International/ Export Marketing,Offline and Online Branding,Online Business,Online Customer Service,Online Marketing,Online Marketing Research,Online sales,Online Service Marketplace,Sales & Marketing

Additional Requirements:

• Age 25 to 35 years
• Only Male

1. Proven experience in a customer support or similar role, with at least 2-4 years in a management position.
2. Strong leadership and team management skills with the ability to motivate and inspire others.
3. Excellent communication and interpersonal skills.Fluency in English, both written and spoken, is essential for effective communication with higher management and other stakeholders.
4. Analytical mindset with the ability to use data to drive decisions and improvements.
5. Proficiency in customer support software and tools.
6. Strong problem-solving skills and the ability to remain calm under pressure.
7. A customer-centric approach with a passion for delivering exceptional service.

Responsibilities & Context:

As the Customer Support (Team) Manager, you will be responsible for overseeing and guiding our Customer Support team to ensure the highest level of customer satisfaction.

You will manage day-to-day operations, coordinate team activities, follow up on development plans, and drive continuous improvement initiatives. Your leadership will be key in fostering a positive work environment, enhancing team performance, and achieving our customer service goals.

Additionally, you will focus on training and developing team members to ensure they have the skills and knowledge needed to excel in their roles.

You will also be responsible for reporting to our Chinese higher management, ensuring clear communication and alignment with company objectives.

Key Responsibilities:

1. Team Management: Lead, mentor, and manage a team of customer support representatives to deliver exceptional service.
2. Work Coordination: Arrange and prioritize daily tasks and responsibilities for the Customer Support team, ensuring efficient workflow and timely resolution of customer inquiries.
3. Training and Development: Design and implement training programs to enhance the skills and knowledge of Customer Support team members. Identify training needs and opportunities for professional growth.
4. Performance Monitoring: Monitor team performance through key metrics and provide regular feedback to drive improvement and achieve targets.
5. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing escalated issues and providing solutions in a timely manner.
6. Process Improvement: Continuously evaluate and improve customer support processes to enhance efficiency and effectiveness.
7. Reporting: Prepare and present regular reports on team performance, customer feedback, and key metrics to senior management.
8. Collaboration: Work closely with other departments to ensure a seamless customer experience and address any cross-functional issues.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales