Customer Support - ISP
Job Description
Title: Customer Support - ISP
Company Name: Red Data (Pvt.) Ltd.
Vacancy: --
Age: At least 20 years
Job Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
Published: 2026-07-22
Application Deadline: 2026-08-21
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age At least 20 years
Responsibilities & Context:
Job Summary
We are looking for enthusiastic, customer-oriented individuals to join our Customer Support team. This is an excellent opportunity for fresh graduates or candidates starting their careers in the ISP industry. The role involves assisting customers with internet service inquiries, resolving basic technical issues, and ensuring a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media.
Assist customers with internet connectivity issues by following standard troubleshooting procedures.
Register and track customer complaints using the ticketing system.
Escalate unresolved or technical issues to the NOC or Technical Support team.
Provide information on internet packages, billing, and company services.
Follow up with customers to ensure timely resolution of issues.
Maintain accurate records of customer interactions.
Meet service quality and response time targets.
Work in rotational shifts, including weekends and public holidays, as required.
Requirements
Bachelor's degree in any discipline (running students in the final semester may also apply).
Fresh graduates are highly encouraged to apply.
Good communication skills in Bangla and basic English.
Basic computer knowledge (MS Office and internet applications).
Strong interpersonal and problem-solving skills.
Willingness to learn and work in a shift-based environment.
Customer-focused with a positive attitude.
Preferred Qualifications
Previous internship or customer service experience is an advantage but not required.
Basic understanding of Wi-Fi, routers, and broadband internet is a plus.
How to Apply
Interested candidates are requested to send their updated CV to career@reddata.com.bd with the subject line:
Application for Customer Support
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work from home,Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
