Intern – Customer Support

Job Description

Title: Intern – Customer Support

Company Name: Red Data (Pvt.) Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 10000 (Monthly)

Experience: --

Published: 2026-07-16

Application Deadline: 2026-07-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Responsibilities

• Provide technical support and troubleshooting via phone calls and emails.

• Support networking devices including:

  • MikroTik routers

  • ONUs

  • Media Converters (MC)

  • Cisco routers and switches

  • Access Points

• Communicate with customers to identify and resolve issues.

• Guide end users through troubleshooting steps.

• Monitor network performance and escalate issues when necessary.

• Use a ticketing system to log, track, and resolve customer issues.

• Assist in the configuration, maintenance, and diagnosis of networking devices.

• Work effectively within a team.

• Perform roster duty to ensure continuous customer support.

Educational Requirements

• CSE / EEE / ETE / ICT or a related field.

• Fresh graduates are encouraged to apply.

• Undergrad students are more than welcome.

• Telecom or Networking-related degree.

Skills & Experience

• Familiarity with Microsoft Office and Outlook.

• Ability to multitask and work under pressure.

• Basic knowledge of networking devices and technologies.

Benefits

• Paid internship for 3 months.

• Opportunity for permanent employment based on performance.

• Internship completion certificate/letter.