Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: MalishaEdu Dhaka

Vacancy: 4

Age: 18 to 30 years

Job Location: Dhaka (Banani, DOHS Mohakhali)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Immigration/Visa Processing

Published: 2025-07-17

Application Deadline: 2025-07-31

Education:

• Bachelor/Honors
• Masters
• BRAC University,North South University,Daffodil International University,American International University Bangladesh,Ahsanullah University of Science and Technology students will get preference

Requirements:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Immigration/Visa Processing

Skills Required: Advance skill in Excel and Microsoft Office,Call Center,Communication in English,Customer Support,Customer Support/ Client Service,English typing,Fluent in English Speaking,International Call Center,Messaging,Spoken English

Additional Requirements:

• Age 18 to 30 years

• Communication Skills: Strong written and spoken English proficiency is crucial. The ability to communicate clearly, concisely, and professionally with international clients is required.
• Fluency in English: Must be fluent in English, as all customer interactions will be in English.
• Customer-Centric Attitude: Ability to empathize with clients and provide solutions calmly and professionally.
• Technical Proficiency: Efficiently using multiple platforms such as Facebook, WeChat, WhatsApp, Email, and live chat systems.
• Multitasking Ability: Capable of managing multiple customer inquiries across different platforms at the same time.
• Problem Solving: Strong troubleshooting skills and the ability to resolve customer issues effectively.
• Time Management: Ability to work under pressure and manage time efficiently during peak hours.
• Typing Speed: Minimum of 20 words per minute with accuracy
• Microsoft Office Proficiency: Strong command of Microsoft Word, Excel, and PowerPoint
• Communication Skills: Excellent verbal and written communication in English (additional languages are a plus)
• Customer Service Orientation: Polite, empathetic, and patient when dealing with client concerns
• Problem-Solving Ability: Capable of identifying issues and providing effective solutions promptly
• Multi-Platform Handling: Ability to manage inquiries across various channels such as phone, email, live chat, WhatsApp, and social media
• Data Entry & Record Management: Attention to detail in maintaining accurate customer records and documentation
• Team Collaboration: Willingness to work with team members to ensure seamless customer service
• Time Management: Capable of handling multiple tasks efficiently in a fast-paced environment
• Technical Adaptability: Comfortable learning and using customer service tools, CRM software, and ticketing systems

Responsibilities & Context:

We are looking for a Customer Support Executive who will provide exceptional customer service and support to our global clients across multiple platforms, including the company website, Facebook, WeChat, WhatsApp, and Email. As the primary point of contact for clients, you will address customer inquiries, resolve issues, and provide information about our services. If you are passionate about helping customers and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Key Responsibilities:

• Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via various platforms such as website chat, Facebook, WeChat, WhatsApp, and email.

• Maintain Customer Records: Accurately log and document customer interactions, keeping detailed records of inquiries, complaints, and the actions taken.

• Platform Management: Efficiently navigate and manage communication across multiple platforms to ensure consistent and high-quality service.

• Multitasking: Handle multiple customer inquiries simultaneously while ensuring each query is addressed thoroughly and professionally.

• Customer Relationship: Build positive client relationships by demonstrating patience, empathy, and professionalism in every interaction.

• Collaborate: Work with other departments to address customer needs and ensure a seamless experience for clients.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre