Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: MalishaEdu Dhaka
Vacancy: 6
Age: 18 to 30 years
Job Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup
Published: 2026-02-12
Application Deadline: 2026-02-20
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
- Ahsanullah University of Science and Technology,University of Dhaka,BRAC University,North South University,Shahjalal University of Science & Technology students will get preference
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup
Skills Required: algorithom,Communication,Communication in English,English typing,Java or Python Programming Language,JavaScript,Leadership and teamwork,Microsoft Office,Multitasking,Problem solving and analytical skill
Additional Requirements:
- Age 18 to 30 years
Responsibilities & Context:
We are looking for Customer Support Executive (On-Site) who will provide exceptional customer service and support to our global clients across multiple platforms, including the company website, Facebook, Instagram, WeChat, WhatsApp, and Email. As the primary point of contact for clients, you will address customer inquiries, resolve issues, and provide information about our services. If you are passionate about helping customers and thrive in a fast-paced, dynamic environment, we encourage you to apply.
Key Responsibilities:
1. Handle customer inquiries via Website, WeChat, WhatsApp, Email and social media in a timely and professional manner
2. Provide accurate information about products, services, admissions, processes, and policies
3. Assist customers throughout the application or service process and resolve issues effectively
4. Maintain and update customer records, documents, and follow-ups in CRM or Excel systems
5. Coordinate with internal teams (admissions, operations, finance, marketing) to ensure smooth service delivery
6. Follow up with customers to ensure satisfaction and provide necessary updates
7. Address complaints, escalate complex cases when required, and ensure proper resolution
8. Maintain a high level of professionalism, empathy, and customer satisfaction
9. Prepare weekly reports on customer interactions and case status
10. Adhere to company policies, service standards, and confidentiality requirements
Qualifications:
1. Bachelor’s degree in any discipline.
2. Strong command of both written and spoken English.
3. Fluency in English is mandatory for all interactions.
4. A customer-first attitude with strong problem-solving skills.
5. Comfortable using digital platforms such as Facebook, WeChat, WhatsApp, Email, and live chat systems.
6. Basic computer proficiency, including good typing speed and familiarity with Microsoft Word, Excel, and PowerPoint.
7. Ability to handle multiple client interactions at once.
8. Strong troubleshooting and time-management abilities, especially under pressure.
Working Hours:
Monday to Saturday, 9:00 AM – 5:00 PM (with a one-hour break)
Location: Mohakhali, Dhaka, Bangladesh
Benefits:
1. Competitive salary package
2. Opportunity to work with international clients
3. Friendly and supportive team environment
4. Professional development and training
5. Career advancement opportunities
Job Other Benifits:
- Tour allowance,Mobile bill,Performance bonus,Profit share
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
