Customer Support Executive (IT)

Job Description

Title: Customer Support Executive (IT)

Company Name: Discovery Internet

Vacancy: 2

Job Location: Narsingdi

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer, Bachelor of Computer Application (BCA), Bachelor degree in any discipline
∎ Skills Required: Computer Networks, Customer Support

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Support
∎ The applicants should have experience in the following business area(s): ISP, IT Enabled Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Maintain and configure Customers various Wi-Fi routers.
∎ Handle all incoming & outbound calls at daily basis effectively.
∎ Perform tasks of Customer Management, Communicate with Customers and creating
∎ new customers.
∎ Identify customer needs, understand diverse customer psychology & cater their service accordingly.
∎ Drive & ensure implementation of Customer care development plan.
∎ Maintain inventory & co-ordinate with the supply-chain team.
∎ Maintain and configure Customers various Wi-Fi routers.
∎ Remotely Support, diagnosing and troubleshooting networking devices.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Mobile Allowance.
∎ Accommodation Free.
∎ Other benefits as per company rules.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Jun 2022

Company Information:
∎ 31 May 2022
∎ Discovery Internet
∎ Address : Haji Siraj Tower (3rd Floor), Madhabdi Bazar, Madhabdi, Narsingdi
∎ Web : www.discoverynetbd.com
∎ Business : ISP Divisional (Dhaka Division)

Category: IT/Telecommunication

: Discovery Internet is looking for smart, energetic and progressive candidates for the position of "Customer Service Executive".