Customer Support cum Social Media Manager (Female)

Job Description

Title: Customer Support cum Social Media Manager (Female)

Company Name: Upspell LLC

Vacancy: 2

Age: 20 to 35 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Bachelor of Business Administration (BBA)

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Age 20 to 35 years
• Only Female

Upspell is looking for a female Customer Support cum Social Media Manager to join our growing team. This role is perfect for someone who is friendly, responsible, and enjoys communicating with people while also managing social media activities.

Job Responsibilities

Customer Support Duties

• Receive and confirm customer orders via phone, WhatsApp, and website

• Call customers for feedback and follow-ups

• Handle customer queries, complaints, and proposals professionally

• Coordinate with delivery and team for smooth order processing

• Maintain basic customer records and daily order updates

Social Media Management

• Manage Upspell’s Facebook page and messages

• Post daily content (offers, menu, updates, promotions)

• Reply to comments and inbox messages promptly

• Assist in basic post planning and engagement activities

Business Support Tasks

• Assist in daily operational activities when required

• Support promotional campaigns and special offers

• Help with simple reporting of daily activities

Candidate Requirements

• Female candidate only

• Good communication skills (Bangla required, basic English preferred)

• Friendly, polite, and customer-focused attitude

• Basic knowledge of Facebook page handling and messaging

• Ability to manage calls and multiple tasks at the same time

• Honest, responsible, and punctual

• Previous experience in customer service or social media handling is a plus (but not mandatory)

What We Offer

• Friendly and supportive working environment

• Opportunity to grow with a new and fast-growing digital brand

• Performance-based salary review

• Training and guidance if needed