Customer Support Agent - Work From Home (6-8 hr shifts)

Job Description

Title: Customer Support Agent - Work From Home (6-8 hr shifts)

Company Name: LE LAGON APARTMENTS LTD

Vacancy: 6

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2025-09-18

Application Deadline: 2025-09-30

Education:

• Bachelor/Honors

• Fluent English (spoken and written).
• Comfortable with computers and common applications (email, spreadsheets, web booking systems).
• Stable internet connection and reliable home working setup.
• Electricity backup plan (UPS, power bank, generator or equivalent) to ensure availability during outages.
• Able to work 6–8 hour shifts on a rotating schedule (including nights and weekends).
• Customer-service experience preferred but not essential — attitude and reliability matter most.

Nice to have

• Experience with property management / booking platforms.
• Additional language skills.

Le Lagon Apartments LTD is hiring friendly, reliable Customer Support Agents to join our remote team. You’ll be the first point of contact for guests and travellers, helping to deliver a smooth, welcoming stay — day or night. This is a work-from-home role on a rotating shift schedule; night shifts will be required as we provide 24/7 support.

What you’ll do

• Respond to guest enquiries via phone, email, live chat and messaging apps.
• Handle bookings, cancellations and basic reservation changes.
• Troubleshoot guest issues and escalate when necessary to on-site teams.
• Provide local information, check-in/out help and quick problem resolution.
• Log interactions and update guest records accurately in our systems.
• Maintain a calm, helpful tone and deliver exceptional service every time.

Fully remote role with flexible shift patterns. Training and ongoing support. Opportunity to grow within a friendly, guest-focused company.