Customer Service Support Representative

Job Description

Title: Customer Service Support Representative

Company Name: DG Infotech Limited

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 1 to 2 years

• Bachelor of Business Administration (BBA)

• 1 to 2 years

• Age 25 to 35 years

• 1-2 years of experience in customer service, technical support, or a related field.
• Prior experience in handling high-volume customer inquiries is preferred.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues, escalating complex cases as needed.
• Guide customers through product usage, account setup, and service requests.
• Assist customers in account creation, updates, and any needed modifications.
• Process orders, returns, and service adjustments based on customer needs.
• Ensure accuracy and compliance in all transactions.
• Develop deep knowledge of products, services, and technical details to effectively assist customers.
• Communicate product updates, promotions, and policy changes.
• Log and track all customer interactions, issues, and resolutions.
• Compile regular reports on customer satisfaction, feedback, and areas for improvement.
• Ensuring effective communication with customers and maintaining a positive brand image Maintain accurate records in the customer management system.
• Work closely with internal teams (Operation, Technical, Sales, etc.) to resolve customer issues.
• Contribute feedback to improve product, service, and customer experience.
• Managing and leading a team of customer service staff Training staff to deliver a high standard of customer service.

• Mobile bill