Supervisor, Customer Service

Job Description

Title: Supervisor, Customer Service

Company Name: Run Power Engineering Ltd.

Vacancy: 2

Age: At least 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): CNG, Industrial Machineries (Generator, Diesel Engine etc.)

• Bachelor/Honors

• 5 to 7 years
• The applicants should have experience in the following business area(s): CNG, Industrial Machineries (Generator, Diesel Engine etc.)

• Age At least 40 years

• 5 to 7 years in customer service

• Excellent communication skills with customers.

Run Power Engineering Ltd. was established in the year of 2007 and started supplying/assembling/marketing of Generator, Automatic Voltage Stabilizer, Sub-station etc. The main aim of the company is to reflect itself in the power sector as a renowned supplier. The philosophy of Run Power Engineering Ltd. is to meet the customer’s needs & ensure customer’s desire in terms of quality, timely delivery and after sale services.
At present, we are seeking some enthusiastic, well-groomed, hardworking, self-motivated, standard height and honest individuals who have the ability to move our firm into the next level.
Responsibilities & Context

• Maintain and ensure effective service for our clients.

• Analyze and find the problems that our clients are facing presently.

• Go into details about the problems and make sure for the required solution.

• Take challenge to accept day to day assigned tasks.

• Manage the team to ensure standard after-sales service to clients.

• Prepare and analyze the fault report and inform the core team.

• Maintain organizational decorum while providing the service to our clients.

• Co-operate with our service department about day-to-day updates.

• Monitor clients, and provide requirement accessories as well by site visits.

• Lead the entire service team effectively.

• Perform any additional tasks as assigned by the management.