German Speaking Customer Support & Claims Executive

Job Description

Title: German Speaking Customer Support & Claims Executive

Company Name: WINGS Group

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-04-24

Application Deadline: 2026-05-07

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

WAC Logistics Limited (www.wacbangladesh.com) is one of the leading Freight Forwarding Company in the country involved in Air Freight & Ocean Freight business through our principals & overseas offices across the world. We are looking for a dedicated person to fill up the above position in our Dhaka Office:

Profile Summary

German-speaking customer service professional with 3+ years of experience in international courier/logistics support. Skilled in handling shipment tracking, claims processing, and customer communication in German & English.

Responsibilities:

·       Coordination with Germany partners / overseas agents

·       Handle German customer queries via email & phone

·       Manage shipment tracking & delivery updates

·       Claims Handling for Lost/Damage/Delay of product/service

·       Maintain customer satisfaction

·       Shipment Tracking & Resolution

·       Operating CRM Software