Sr. Executive: Customer Service (General)
Job Description
Title: Sr. Executive: Customer Service (General)
Company Name: Shanta Holdings Ltd.
Vacancy: 01
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 5 years
Published: 2026-04-22
Application Deadline: 2026-05-22
Education:
- Bachelor of Business Administration (BBA)
Requirements:
- 3 to 5 years
Skills Required:
Additional Requirements:
Responsibilities & Context:
Implement and execute customer service strategies aligned with organisational goals.
Lead and manage the customer service team, ensuring continuous development and capability building.
Ensure timely and effective resolution of customer issues, complaints, and conflicts.
Analyze customer feedback to identify trends, gaps, and improvement opportunities.
Generate actionable insights from customer data to enhance overall service quality.
Initiate and drive process improvement initiatives to optimize customer experience.
Monitor team performance and develop performance matrices to track efficiency and effectiveness.
Prepare and present reports based on customer service metrics and performance indicators.
Collaborate cross-functionally to address customer-related issues and improve service delivery.
Design and deliver training programs to strengthen customer service capabilities and culture.
Drive initiatives to enhance customer satisfaction and build long-term customer loyalty.
Job Other Benifits:
- Provident fund,Weekly 2 holidays,Gratuity,Medical allowance,Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
