Sr. Manager - Customer Service
Job Description
Title: Sr. Manager - Customer Service
Company Name: Freight AI Service
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 7 to 8 years
Published: 2026-04-23
Application Deadline: 2026-05-23
Education:
MBA / Masters of any discipline from any reputed University (Brac / NSU / AIUB will be prefer).
Requirements:
- 7 to 8 years
Skills Required:
Additional Requirements:
Strong communication and interpersonal skills·
Problem-solving attitude with attention to detail·
follow up Management guideline manage tasks·
Proficiency in MS Office and customer service software
Responsibilities & Context:
We are a leading logistics and complete logistics service provider company.
Presently we are looking for a highly experienced and result-oriented Manager/Sr. Manager to lead our Customer Services department.
The selected candidate will be responsible for overseeing and managing all customs operations, ensuring compliance and driving operational excellence.
We encourage candidates who are currently working with reputed or group companies and have experience in export/import operations to apply, provided they are committed to long-term service.
Key Responsibilities:
· Lead and manage the entire Customs Clearance team to ensure smooth, timely, and compliant clearance of shipments (import & export).
Candidate must have excellent teamwork capacity
· Develop and implement strategies to enhance efficiency, minimize clearance delays, and reduce costs.
· Ensure full compliance with customs laws, rules, and regulations, including HS Code classification, valuation, duty/tax calculations, and documentation accuracy.
· Maintain strong relationships with customs authorities, regulatory agencies, and other stakeholders.
· Train, mentor, and guide the customs clearance team to achieve departmental goals.
Candidate must have sound knowledge about airport & seaport activity.
· Monitor performance metrics, prepare reports, and implement continuous improvement initiatives.
· Collaborate with logistics, transport, and customer service departments for seamless end-to-end operations.
Job Other Benifits:
Salary Attractive Negotiable
Other benefits: As per company policy
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
