Junior Executive (Customer Service)

Job Description

Title: Junior Executive (Customer Service)

Company Name: Cloudy BD

Vacancy: 05

Age: 20 to 32 years

Job Location: Gazipur (Gazipur Sadar)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Higher Secondary

Qualification

• Minimum Educational Qualification: Higher Secondary Certificate (HSC)

• Maximum Educational Qualification: Bachelor's Degree (Graduate)

• Both experienced candidates and freshers are encouraged to apply.

• Must have excellent communication skill in both bangla & English

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 20 to 32 years

• Must have Computer Basic Silks .

• Respond to customer inquiries through phone, Facebook, WhatsApp, email, and website messages.

• Provide accurate information about products, prices, sizes, availability, and order status.

• Assist customers in selecting products based on their needs and preferences.

• Process orders and update customer details in the system.

• Handle customer complaints and provide appropriate solutions in a professional manner.

• Follow up with customers to ensure satisfaction and encourage repeat purchases.

• Maintain positive customer relationships and deliver excellent customer service.

• Coordinate with the packing and delivery teams to ensure timely order fulfillment.

• Keep records of customer interactions, feedback, and issues.

• Achieve customer service targets and contribute to team goals.

• Stay updated on product knowledge, promotions, and company policies.

• Handle returns, exchanges, and refund requests according to company policy.

• Over time allowance,Tour allowance,Performance bonus

• Festival bonus will be eligible after successfully complete.

• 1 year of employment .

• Weekly 1 holiday.