Customer Support Agent (On-Site)

Job Description

Title: Customer Support Agent (On-Site)

Company Name: Al-Falaq Real Estate Limited

Vacancy: 2

Age: 18 to 40 years

Job Location: Dhaka

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, Call Center, Educational Technology (Edtech) Startup, Online Streaming Startup, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

Published: 2026-04-26

Application Deadline: 2026-05-01

Education:

Requirements:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, Call Center, Educational Technology (Edtech) Startup, Online Streaming Startup, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

Skills Required: Administration,Administrative Support,Artificial intelligence (AI),Customer Service,Internet browsing & online work ability.,IT Support Service,Search Engine Optimization (SEO),YouTube Marketing

Additional Requirements:

• Age 18 to 40 years
• Only Male

Responsibilities & Context:

Location: Mirpur-2
Working Hours: 8:00 AM – 6:00 PM

Job Description:
We are looking for a dedicated and skilled Customer Support Agent to join our team. The candidate will be responsible for providing customer service for our website and handling international clients through live chat and other communication channels.

Key Responsibilities:

• Provide professional customer support to international clients (in English)

• Handle live chat support and respond to customer inquiries promptly

• Identify, track, and document customer issues

• Resolve customer problems efficiently and professionally

• Assist in managing and maintaining website-related tasks

• Ensure smooth communication and customer satisfaction

Requirements:

• Strong English communication skills (written and spoken)

• Good knowledge of IT and computer systems

• Familiarity with social media platforms such as Facebook, Gmail, WhatsApp, TikTok, Twitter, etc.

• Ability to handle customer issues independently

• Basic knowledge of website handling and maintenance

• Strong problem-solving skills and attention to detail

Additional Information:

• This is an on-site position (work from office required)

• A 10-day trial period will be provided for training and evaluation

Salary:

• BDT 20,000 per month

Job Other Benifits:

• Salary Review: Half Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre