Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Osonkho.com

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years

High school diploma or equivalent; Bachelor’s degree preferred

• 1 to 2 years

• Proven customer support experience of almost ( 1-2 ) years is required.

• Strong phone contact handling skills and active listening.

• Excellent communication and presentation skills.

• Proficient in MS Word and Power point.

• Strong problem-solving skills and attention to detail.

Osonkho.com is a dynamic and innovative online e-commerce platform dedicated to providing a seamless shopping experience. Specializing in a wide range of products, Osonkho.com aims to cater to the diverse needs of our customers. With a commitment to quality, affordability, and exceptional customer service, we strive to make online shopping convenient and enjoyable.

Location: GA-94, (2nd Floor) Gulshan/ Badda Link Road, Dhaka-1212

Job Description:

As a Customer Service Representative at [Company Name], you will be the first point of contact for our customers. You will handle inquiries, resolve complaints, and provide information about our products/services. Your goal is to ensure customer satisfaction and maintain strong customer relationships.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve customer complaints and issues efficiently and effectively.

• Provide accurate information about products/services to customers.

• Process orders, forms, applications, and requests.

• Maintain detailed and accurate customer records.

• Collaborate with other departments to ensure customer satisfaction.

• Follow up with customers to ensure their issues are resolved.

• Stay up-to-date with product knowledge and company policies.

• Competitive salary.

• Paid time off and holidays.

• Opportunities for professional growth and development.

• A supportive and friendly work environment.