Customer Service Associate (Sales)
Job Description
Title: Customer Service Associate (Sales)
Company Name: Lavender Convenience Store Ltd.
Vacancy: 10
Age: 18 to 35 years
Job Location: Dhaka (Badda, GULSHAN 2)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Published: 2025-12-21
Application Deadline: 2026-01-20
Education:
- HSC
- Bachelor/Honors
- Masters
Requirements:
Skills Required: Client Service,Customer Relations,Customer Relationship Management,Sales target, Customer Service
Additional Requirements:
- Age 18 to 35 years
Essential Skills:
- Customer-focused: A passion for providing top-notch customer service and ensuring customer satisfaction.
- Communication: Excellent verbal and written communication skills to interact with customers and team members.
- Problem-solving: Ability to resolve customer complaints and issues promptly and professionally.
- Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment.
- Attention to detail: Accuracy in transactions, product placement, and customer interactions.
- Teamwork: Ability to collaborate effectively with colleagues and store management.
- Patience and Empathy: Ability to remain calm and patient while assisting customers, especially during peak times.
Responsibilities & Context:
Customer Assistance:
Greet customers warmly upon arrival and assist with any product-related inquiries.
Offer product recommendations based on customer needs and preferences.
Assist customers with locating items, explaining store layouts, and providing information about promotions or discounts.
Ensure customers receive quick and efficient assistance, creating a positive store environment.
Handling Customer Complaints:
Address and resolve customer complaints in a calm, professional, and courteous manner.
Escalate complex issues to the Customer Service Supervisor or Store Manager when necessary.
Follow up with customers to ensure issues are fully resolved and the customer is satisfied.
Product Knowledge and Store Policies:
Develop and maintain a thorough understanding of store products, services, promotions, and policies to better assist customers.
Ensure that all product information and promotional materials are clearly communicated to customers.
Educate customers about store loyalty programs, discounts, and special offers.
Store Environment Maintenance:
Keep the customer service desk area clean, organized, and well-stocked with necessary supplies.
Ensure promotional signage, flyers, and informational materials are up to date and visible.
Support store-wide cleanliness and organization by assisting with tidying up the sales floor as needed.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.61% |
| BRAC University | 0.78% |
| University of Chittagong | 0.78% |
| Patuakhali Polytechnic Institute | 0.78% |
| Dhaka Commerce College | 0.78% |
| International University of Business Agriculture and Technology | 0.78% |
| Pabna Polytechnic Institute | 0.78% |
| Northern University Bangladesh | 0.78% |
| Shaheed Ramiz Uddin Cantonment College | 0.78% |
| Tejgaon College | 0.78% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.38% |
| 31-35 | 11.28% |
| 36-40 | 0.39% |
| 40+ | 1.17% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 95.33% |
| 20K-30K | 3.89% |
| 30K-40K | 0.39% |
| 40K-50K | 0.39% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 51.75% |
| 0.1 - 1 years | 11.28% |
| 1.1 - 3 years | 18.68% |
| 3.1 - 5 years | 7.39% |
| 5+ years | 10.89% |
