Customer Service Associate (Sales)

Job Description

Title: Customer Service Associate (Sales)

Company Name: Lavender Convenience Store Ltd.

Vacancy: 10

Age: 18 to 35 years

Job Location: Dhaka (Badda, GULSHAN 2)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

Published: 2025-12-21

Application Deadline: 2026-01-20

Education:

• HSC
• Bachelor/Honors
• Masters

• Age 18 to 35 years

Essential Skills:

• Customer-focused: A passion for providing top-notch customer service and ensuring customer satisfaction.
• Communication: Excellent verbal and written communication skills to interact with customers and team members.
• Problem-solving: Ability to resolve customer complaints and issues promptly and professionally.
• Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment.
• Attention to detail: Accuracy in transactions, product placement, and customer interactions.
• Teamwork: Ability to collaborate effectively with colleagues and store management.
• Patience and Empathy: Ability to remain calm and patient while assisting customers, especially during peak times.

Customer Assistance:

• Greet customers warmly upon arrival and assist with any product-related inquiries.

• Offer product recommendations based on customer needs and preferences.

• Assist customers with locating items, explaining store layouts, and providing information about promotions or discounts.

• Ensure customers receive quick and efficient assistance, creating a positive store environment.

Handling Customer Complaints:

• Address and resolve customer complaints in a calm, professional, and courteous manner.

• Escalate complex issues to the Customer Service Supervisor or Store Manager when necessary.

• Follow up with customers to ensure issues are fully resolved and the customer is satisfied.

Product Knowledge and Store Policies:

• Develop and maintain a thorough understanding of store products, services, promotions, and policies to better assist customers.

• Ensure that all product information and promotional materials are clearly communicated to customers.

• Educate customers about store loyalty programs, discounts, and special offers.

Store Environment Maintenance:

• Keep the customer service desk area clean, organized, and well-stocked with necessary supplies.

• Ensure promotional signage, flyers, and informational materials are up to date and visible.

• Support store-wide cleanliness and organization by assisting with tidying up the sales floor as needed.