Senior Executive (Credit Recovery & Client Relationship)

Job Description

Title: Senior Executive (Credit Recovery & Client Relationship)

Company Name: BioBuild Development Limited

Vacancy: 01

Age: 22 to 35 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor of Business Administration (BBA)

• At least 2 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 22 to 35 years
• Only Female

1. Monitoring Customer Accounts

• Maintain records of clients who purchased flats, plots, or commercial units.

• Monitor installment schedules and payment status of each customer.

• Update payment information in the company’s system or database.

2. Installment Collection and Recovery

• Follow up with customers to collect monthly or scheduled installments.

• Contact clients through phone calls, emails, SMS, or meetings regarding due payments.

• Recover overdue or delayed payments according to company policy.

3. Client Communication

• Maintain regular communication with customers regarding their payment schedules and project updates.

• Send reminders before installment due dates.

• Respond to client queries related to payments, accounts, or project information.

4. Maintaining Customer Relationships

• Build and maintain a good relationship with property buyers.

• Ensure clients remain satisfied with the company’s services.

• Handle client complaints and resolve issues related to payments or documentation.

5. Negotiation and Payment Arrangements

• Discuss and negotiate with clients who are facing financial difficulties.

• Arrange rescheduled payment plans if approved by management.

6. Documentation and Reporting

• Prepare daily, weekly, and monthly collection reports.

• Maintain documentation of payment receipts, agreements, and client communications.

• Update reports for management review.

7. Coordination with Internal Departments

• Work closely with Sales, Accounts, Finance, and Legal departments.

• Assist in solving payment disputes or account issues.

8. Client Visit and Follow-Up

• Meet clients in person if required for payment recovery or relationship management.

• Conduct office or site meetings with customers regarding payments.

9. Ensuring Company Policy Compliance

• Ensure that payment recovery activities follow company policies and legal procedures.

• Maintain professionalism and ethical standards during communication with clients.