Customer Service Representative (Night Shift)

Job Description

Title: Customer Service Representative (Night Shift)

Company Name: Youth Net Software & Technologies Ltd

Vacancy: 2

Age: 18 to 33 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Insurance, BPO/ Data Entry Firm, Hotel, Airline, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Call Center, Jewelry/Gem, Cultural Centre, Online Streaming Startup

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Insurance, BPO/ Data Entry Firm, Hotel, Airline, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Call Center, Jewelry/Gem, Cultural Centre, Online Streaming Startup

• Age 18 to 33 years

Experience:

• Minimum 2 year of pre-sales customer service experience.

• Proven experience in English-language online customer service.

Technical Skills:

• Proficiency in CRM systems (e.g., HubSpot, Zendesk) and ticketing tools (e.g., Freshdesk, Jira Service Management) is highly preferred

Soft Skills:

• Detail-oriented, patient, and responsible with strong stress tolerance.

• Excellent communication, emotional intelligence, adaptability, and customer-centric mindset. 

• Physically healthy (with a physical examination report required), able to adapt to long-term night shift work (more than 1 year)

Preferred Qualifications:

• Certifications in English proficiency (e.g., TOEFL, IELTS) or customer service (e.g., COPC, HDI)

  1. Familiarity with Etsy Seller Dashboard or similar e-commerce platforms. 

  2. Onboarding Support: Comprehensive training and one-on-one mentoring during the probation period.

E-commerce Customer Service Representative (Night Shift)

Working Hours: 9:00 PM – 7:00 AM (Rotating schedule)

Job Responsibilities:

• Gain an in-depth understanding of product details and master relevant professional knowledge and platform policies.

• Provide customer support and communication for North American clients via English-language channels.

• Respond promptly to inquiries, resolve issues, and facilitate order conversions. Track orders from initiation to fulfillment.

• Analyze customer needs, document complaints/feedback, and maintain strong client relationships.

• Medical allowance,Performance bonus,Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2

• Unlimited Snacks facilitate

• Weekly 01 (One) day

• Bangla New Year Allowance

• Sells Performance Incentive

• Foreign Training Opportunity