Trainer – Inbound Customer Service
Job Description
Title: Trainer – Inbound Customer Service
Company Name: Intellier Ltd.
Vacancy: 10
Age: 20 to 30 years
Job Location: Dhaka (Kawran Bazar)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2026-09-12
Application Deadline: 2026-09-16
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Collaboration and Teamwork,Communication,Problem solving and decision making,Team management,Teamwork,Time Management,Training & Development
Additional Requirements:
- Age 20 to 30 years
Responsibilities & Context:
Conduct induction, refresher, update, and remedial training for new and existing Inbound Customer Service Representatives.
Deliver training on products, services, systems, SOPs, call flows, scripts, and compliance requirements.
Conduct role plays, assessments, and practical sessions to evaluate trainee knowledge and readiness.
Identify performance and knowledge gaps, providing coaching and feedback to improve agent capability.
Maintain training records and reports, and coordinate with QA and Operations to identify training needs and update training materials.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
Employment Status: Contractual
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
