Customer Care Lead

Job Description

Title: Customer Care Lead

Company Name: Shatarupa Weaving Mills Ltd.

Vacancy: --

Age: At least 22 years

Job Location: Dhaka (Old Dhaka)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Textile, Spinning, Dyeing Factory, Woven Manufacturing

Published: 2026-09-12

Application Deadline: 2026-10-12

Education:

• Bachelor/Honors

Requirements:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Textile, Spinning, Dyeing Factory, Woven Manufacturing

Skills Required: CRM software and Microsoft Office Suite.,Customer Care,Expertise on Customer Relationship Management (CRM) handling.,Microsoft Office,Monitoring and Reporting,Telesales

Additional Requirements:

• Age At least 22 years

• Educational qualification may be relaxed for highly experienced candidates.
• Practical experience, communication skill and reporting discipline will be given higher priority.
• Strong communication skill in Bangla.
• Ability to handle customer complaints with patience and professionalism.
• Ability to calm angry or dissatisfied customers.
• Strong follow-up mindset.
• Basic knowledge of Excel or Google Sheet.
• Ability to maintain customer database and daily reports.
• Ability to coordinate with sales team and management.
• Ability to work under pressure.
• Must be disciplined, responsible and result-oriented.
• Long-term job mindset will be preferred.

Candidates will get preference if they have:

• Experience in Islampur or wholesale fabric market.
• Experience in textile, fabric, garments accessories or wholesale customer handling.
• Both customer care and telesales experience.
• Strong reporting and follow-up habit.
• Ability to treat complaints as business improvement opportunities.
• Ability to support sales growth through customer communication.
• Professional behavior and long-term working mindset.

Responsibilities & Context:

SHATARUPA WEAVING MILLS LIMITED is looking for a responsible and performance-driven *Customer Care Lead* for its Islampur, Lion Tower office.

This is not a regular phone receiving position. The selected candidate will lead customer follow-up, tele sales support, complaint handling, customer database management, order and delivery coordination, sales team support and management reporting.

The candidate must understand that Islampur textile market is relationship-driven, price-sensitive, fast-moving and highly competitive. Regular follow-up, clear communication and quick complaint handling are directly connected with customer retention and sales growth.

Job Responsibilities:

• Make daily customer follow-up calls according to the assigned list.

• Maintain regular communication with old and existing customers.

• Try to reactivate inactive customers through planned phone follow-up.

• Receive, record and follow up customer complaints until proper resolution.

• Coordinate with the sales team regarding order status, delivery update and payment follow-up.

• Update customer database with buying history, product preference, feedback and outstanding status.

• Collect customer feedback regarding price, product quality, service and delivery.

• Support tele sales activities and forward potential leads to the sales team.

• Prepare daily call reports, follow-up reports and complaint reports.

• Prepare weekly customer feedback summary for management.

• Maintain proper call tone, follow-up discipline and customer communication standard.

• Supervise customer care team members if required.

• Inform management quickly about serious customer dissatisfaction, complaint or market feedback.

Key Performance Indicators:

Performance will be measured based on:

• Daily completed calls.

• Successful follow-ups.

• Number of reactivated old customers.

• Complaint resolution time.

• Customer database update rate.

• Effective leads shared with the sales team.

• Customer satisfaction feedback.

• Regularity of daily and weekly reports.

• Repeat orders from inactive customers.

• Coordination quality with sales team and management.

*Apply only if you can turn customer communication into customer retention, repeat orders and business growth.*

Job Other Benifits:

• T/A,Performance bonus,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre