Job Description
Title: Jewelry E-commerce Customer Service Representative (Night Shift)
Company Name: Youth Net Software & Technologies Ltd
Vacancy: 2
Age: 18 to 30 years
Location: Dhaka (Uttara Sector 4)
Maximum Salary: Tk. 20000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Advertising Agency, BPO/ Data Entry Firm, ISP, Airline, Direct Selling/Marketing Service Company, Call Center, Jewelry/Gem, Cultural Centre, Online Streaming Startup, Business-to-Business (B2B) Software and Services Startup
Published: 27 Mar 2025
Education:
∎ Bachelor/Honors
∎ IELTS Score minimum 5.5 Extra preferable opportunity
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
Responsibilities & Context:
∎ Education: Bachelor’s degree or higher required
∎ Experience: Minimum 1 year of pre-sales customer service experience (recent graduates with relevant internships/experience may apply). Proven experience in English-language online customer service (cross-border or international roles preferred)
∎ Technical Skills: Proficiency in CRM systems (e.g., HubSpot, Zendesk) and ticketing tools (e.g., Freshdesk, Jira Service Management) is highly preferred
∎ Soft Skills: Detail-oriented, patient, and responsible with strong stress tolerance. Excellent communication, emotional intelligence, adaptability, and customer-centric mindset.
∎ Preferred Qualifications:Certifications in English proficiency (e.g., TOEFL, IELTS) or customer service (e.g., COPC, HDI)Familiarity with Etsy Seller Dashboard or similar e-commerce platforms. Onboarding Support: Comprehensive training and one-on-one mentoring during the probation period.
∎ Certifications in English proficiency (e.g., TOEFL, IELTS) or customer service (e.g., COPC, HDI)
∎ Familiarity with Etsy Seller Dashboard or similar e-commerce platforms.
∎ Onboarding Support: Comprehensive training and one-on-one mentoring during the probation period.
∎ Working Hours: 9:00 PM – 7:00 AM (Rotating schedule)
∎
∎ Job Responsibilities:
∎ 01.Gain an in-depth understanding of product details and master relevant professional knowledge and platform policies.
∎ 02.Provide customer support and communication for North American clients via English-language channels.
∎ 03.Respond promptly to inquiries, resolve issues, and facilitate order conversions. Track orders from initiation to fulfillment.
∎ 04.Analyze customer needs, document complaints/feedback, and maintain strong client relationships.
∎ Requirements:
∎ Education: Bachelor’s degree or higher required
∎ Experience: Minimum 1 year of pre-sales customer service experience (recent graduates with relevant internships/experience may apply). Proven experience in English-language online customer service (cross-border or international roles preferred)
∎ Technical Skills: Proficiency in CRM systems (e.g., HubSpot, Zendesk) and ticketing tools (e.g., Freshdesk, Jira Service Management) is highly preferred
∎ Soft Skills: Detail-oriented, patient, and responsible with strong stress tolerance. Excellent communication, emotional intelligence, adaptability, and customer-centric mindset.
∎ Preferred Qualifications:
∎ Certifications in English proficiency (e.g., TOEFL, IELTS) or customer service (e.g., COPC, HDI)
∎ Familiarity with Etsy Seller Dashboard or similar e-commerce platforms.
∎ Onboarding Support: Comprehensive training and one-on-one mentoring during the probation period.
Skills & Expertise:
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Mobile bill, T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Unlimited Snacks facilitate
∎ Weekly 01 (One) day
∎ Bangla New Year Allowance
∎ Sells Performance Incentive
∎ Foreign Training Opportunity
∎ Unlimited Snacks facilitate
∎ Weekly 01 (One) day
∎ Bangla New Year Allowance
∎ Sells Performance Incentive
∎ Foreign Training Opportunity
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Uttara Sector 4)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Youth Net Software & Technologies Ltd
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Apr 2025
Category: Customer Support/Call Centre
