Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Mind Orbital Technologies Ltd.

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ General Educational Degree from any renowned university
∎ Skills Required: Customer Relationship Management (CRM), Customer Support through Phone

Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Relation, Customer Service, Customer Support
∎ The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

Job Context:
∎ We are a technology startup to disrupt the local market with innovative ideas and tech solutions.
∎ We are looking for energetic team members to join us to help support customers of our software applications.
∎ This position requires professional communication skills both in written and verbal forms.
∎ Working hours is from 8:00 AM to 5:00 PM, 6 days a week, weekend on Friday.

Job Responsibilities:
∎ Communicating with customers through various channels like email, sms, phone, messenger, WhatsApp etc.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Knowing our products and services inside and out so that you can answer customer questions effectively and convincingly.
∎ Maintaining a positive, empathetic, and professional attitude toward customers in all situations.
∎ Communicating and coordinating with colleagues as necessary.
∎ Acknowledging and resolving customer complaints.
∎ Responding promptly to customer inquiries through various media like Facebook page & group, WhatsApp group, Play Store and any other social platforms as needed.
∎ Keeping track of all customer interactions, complaints, and comments.
∎ Analysing customer feedbacks and reviews from different platforms.
∎ Providing feedback on the efficiency of the customer service process.
∎ Report any issues found with our products and services while using.

Additional Requirements:
∎ Only females are allowed to apply
∎ Proven experience working with customer support.
∎ Ability to handle customers in stressed or upset situations.
∎ Good knowledge on computers, internet browsing.
∎ Good knowledge on social media, google docs, google drive, and mobile apps.
∎ Ability to adapt to quickly changing culture of a tech startup.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Jun 2022

Company Information:
∎ 6 May 2022
∎ Mind Orbital Technologies Ltd.
∎ Address : Flat: 3A, House: 50/51, Road: 03, Janata Housing Society, Ring Road, Dhaka-1207
∎ Web : https://www.mindorbital.com
∎ Business : Software Development, System Design, E-commerce Solutions, Mobile Apps and IT Enabled Services

Category: IT/Telecommunication

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