Customer Service Representative ( CSR)

Job Description

Title: Customer Service Representative ( CSR)

Company Name: Akij Fair Value

Vacancy: 40

Age: 18 to 30 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At most 2 years
∎ The applicants should have experience in the following business area(s):Group of Companies, Bicycle, Chain shop, Grocery shop, Shopping mall, Food (Packaged), Beverage, Healthcare/Lifestyle product, Shop/Showroom
∎ Freshers are also encouraged to apply.

Published: 8 Sep 2024

Education:
∎ Bachelor of Science (BSc), HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Receive customers warmly, identify their needs, and offer personalized assistance in selecting bicycles or accessories.
∎ Actively engage with showroom visitors to promote products, increase sales, and meet set sales targets.
∎ Maintain comprehensive knowledge of all bicycles, accessories, and components to educate customers and answer technical questions.
∎ Handle customer orders from start to finish, including processing payments, confirming stock availability, and managing deliveries.
∎ Participate in outdoor marketing activities, such as promotional events, to increase brand visibility and attract new customers to the showroom.
∎ Provide excellent after-sales support by addressing customer concerns, assisting with warranties, and arranging repairs or replacements as necessary.
∎ Build and maintain positive relationships with customers to encourage repeat business and referrals.
∎ Assist in maintaining the visual presentation of the showroom by ensuring products are neatly displayed and promotional materials are up to date.
∎ Work with the inventory team to track product availability,ensuring timely replenishment of stock.
∎ Gather customer feedback and provide insights to management for product improvement and service enhancement.
∎ Receive customers warmly, identify their needs, and offer personalized assistance in selecting bicycles or accessories.
∎ Actively engage with showroom visitors to promote products, increase sales, and meet set sales targets.
∎ Maintain comprehensive knowledge of all bicycles, accessories, and components to educate customers and answer technical questions.
∎ Handle customer orders from start to finish, including processing payments, confirming stock availability, and managing deliveries.
∎ Participate in outdoor marketing activities, such as promotional events, to increase brand visibility and attract new customers to the showroom.
∎ Provide excellent after-sales support by addressing customer concerns, assisting with warranties, and arranging repairs or replacements as necessary.
∎ Build and maintain positive relationships with customers to encourage repeat business and referrals.
∎ Assist in maintaining the visual presentation of the showroom by ensuring products are neatly displayed and promotional materials are up to date.
∎ Work with the inventory team to track product availability,ensuring timely replenishment of stock.
∎ Gather customer feedback and provide insights to management for product improvement and service enhancement.

Skills & Expertise:

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Contract Duration : 1 Year.
∎ Contract will be renewable depending upon satisfactory performance & mutual agreement.
∎ Compensations and benefits as per the company policy.
∎ Contract Duration : 1 Year.
∎ Contract will be renewable depending upon satisfactory performance & mutual agreement.
∎ Compensations and benefits as per the company policy.

Employment Status: Contractual

Job Location: Anywhere in Bangladesh

Job Highlights:
∎ Demonstrates exceptional communication and problem-solving skills with a strong track record of enhancing customer satisfaction and efficiently handling inquiries and complaints.

Company Information:
∎ Akij Fair Value

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 18 Sep 2024

Category: Marketing/Sales