Customer Service Representative (CSR)
Job Description
Title: Customer Service Representative (CSR)
Company Name: Akij Fair Value
Vacancy: --
Age: 18 to 30 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Group of Companies, Bicycle, Chain shop, Grocery shop, Shopping mall, Food (Packaged), Healthcare/Lifestyle product, Shop/Showroom
∎ Freshers are also encouraged to apply.
Published: 14 Nov 2024
Education:
∎ Bachelor of Science (BSc), Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
Responsibilities & Context:
∎ Receive customers warmly, identify their needs, and offer personalized assistance in selecting bicycles or accessories.
∎ Actively engage with showroom visitors to promote products, increase sales, and meet set sales targets.
∎ Maintain comprehensive knowledge of all bicycles, accessories, and components to educate customers and answer technical questions.
∎ Handle customer orders from start to finish, including processing payments, confirming stock availability, and managing deliveries.
∎ Participate in outdoor marketing activities, such as promotional events, to increase brand visibility and attract new customers to the showroom.
∎ Provide excellent after-sales support by addressing customer concerns, assisting with warranties, and arranging repairs or replacements as necessary.
∎ Build and maintain positive relationships with customers to encourage repeat business and referrals.
∎ Assist in maintaining the visual presentation of the showroom by ensuring products are neatly displayed and promotional materials are up to date.
∎ Work with the inventory team to track product availability,ensuring timely replenishment of stock.
∎ Gather customer feedback and provide insights to management for product improvement and service enhancement.
∎ Receive customers warmly, identify their needs, and offer personalized assistance in selecting bicycles or accessories.
∎ Actively engage with showroom visitors to promote products, increase sales, and meet set sales targets.
∎ Maintain comprehensive knowledge of all bicycles, accessories, and components to educate customers and answer technical questions.
∎ Handle customer orders from start to finish, including processing payments, confirming stock availability, and managing deliveries.
∎ Participate in outdoor marketing activities, such as promotional events, to increase brand visibility and attract new customers to the showroom.
∎ Provide excellent after-sales support by addressing customer concerns, assisting with warranties, and arranging repairs or replacements as necessary.
∎ Build and maintain positive relationships with customers to encourage repeat business and referrals.
∎ Assist in maintaining the visual presentation of the showroom by ensuring products are neatly displayed and promotional materials are up to date.
∎ Work with the inventory team to track product availability,ensuring timely replenishment of stock.
∎ Gather customer feedback and provide insights to management for product improvement and service enhancement.
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2 yearly
∎ Others benefits & compensation as per the company policy
∎ Festival Bonus: 2 yearly
∎ Others benefits & compensation as per the company policy
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Anywhere in Bangladesh
Job Highlights:
∎ Demonstrates exceptional communication and problem-solving skills with a strong track record of enhancing customer satisfaction and efficiently handling inquiries and complaints.
Company Information:
∎ Akij Fair Value
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Dec 2024
Category: Marketing/Sales
