Executive - Online Customer Relations

Job Description

Title: Executive - Online Customer Relations

Company Name: TechVen Properties Ltd.

Vacancy: --

Age: At least 14 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): University, Advertising Agency, Software Company, Newspaper/Magazine, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Resort, Animal/Plant Breeding, School

• Bachelor/Honors

• Bachelor's Degree from any reputed university.

• 2 to 3 years
• The applicants should have experience in the following business area(s): University, Advertising Agency, Software Company, Newspaper/Magazine, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Group of Companies, Resort, Animal/Plant Breeding, School

• Age At least 14 years

• Minimum 2-3 years of experience in sales support, customer service, social media handling, digital sales, lead management, or online customer communication.

• Experience in real estate, direct sales, digital marketing support, or service-based customer handling will be preferred.

• Strong communication skills in Bangla and English.

• Good customer-handling ability with a polite and professional attitude.

• Comfortable with Facebook page inbox, comments, WhatsApp, phone calls, and online lead forms.

• Good understanding of social media platforms and online customer behavior.

• Strong data management and follow-up skills.

• Proficient in Microsoft Excel, Google Sheets, Word, and basic reporting tools.

• Ability to identify serious prospects from general inquiries.

• Organized, responsive, disciplined, and able to work under pressure.

• Team-player mindset with the ability to coordinate smoothly with Sales and Digital Marketing teams.

Department: Customer Relations

Reports To: Assistant Manager, Online Customer Relations

Job Context

TechVen Properties Ltd. is looking for a smart, responsive, and customer-focused Executive - Online Customer Relations to manage online customer inquiries generated through digital campaigns, social media, website, WhatsApp, phone calls, and other online platforms.

The selected candidate will act as the first point of contact for potential customers, provide project information, maintain lead data, coordinate with the sales team, and support the conversion process through timely follow-up.

Key Responsibilities:

• Handle customer queries received through Facebook, social media ads, website, WhatsApp, phone calls, messages, and other digital channels.

• Respond to online customers quickly, politely, and professionally.

• Share accurate project information, pricing details, location details, payment plans, availability, and visit-related information.

• Identify serious leads from general inquiries and coordinate with the sales team for further follow-up.

• Maintain and update lead data in Excel, Google Sheets, CRM, or any approved lead management system.

• Track customer communication history, lead source, interest level, follow-up status, and next action plan.

• Coordinate with the sales team to schedule client meetings, project visits, site visits, and follow-up calls.

• Monitor customer responses from digital campaigns, inbox messages, comments, and lead forms.

• Prepare daily and weekly reports on online leads, response status, follow-up progress, and conversion updates.

• Ensure that no customer query remains unattended or delayed.

• Coordinate with the Digital Marketing team regarding campaign responses, customer feedback, lead quality, and frequently asked questions.

• Attractive salary package

• Other benefits as per company policy

• Festival bonuses as per company policy

• Career growth opportunities