Customer Service Representative (Bengali & English)
Job Description
Title: Customer Service Representative (Bengali & English)
Company Name: Sealfully Collection Group
Vacancy: --
Age: 22 to 28 years
Job Location: Anywhere in Bangladesh
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
- At most 3 years
- The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2026-04-13
Application Deadline: 2026-05-10
Education:
- Diploma
Requirements:
- At most 3 years
- The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 22 to 28 years
Responsibilities & Context:
-Handle user inquiries and complaints regarding loan applications, repayments, credit limits, and account issues via web-based customer service platform and Outlook email
- Record, categorize, and prioritize user issues; regularly summarize and escalate common problems to help improve service workflows and scripts
- Work collaboratively with Risk Control and Technical teams to address abnormal user requests (e.g., suspected fraud, system errors, repayment disputes)
- Provide basic explanations and guidance to overdue or financially distressed users, while remaining compliant with company policies
- Maintain complete and traceable records of all user communications
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work from home
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
