Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Bank Asia PLC ( Agent Banking)

Vacancy: --

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• HSC
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• Candidates with 1-2 years of relevant experience in customer service or front desk roles are encouraged to apply.

• Strong communication and interpersonal skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• A professional, courteous, and positive attitude.

• Ability to handle customer inquiries with patience and respect.

• Excellent organizational and time-management skills.

• Knowledge of banking operations is an advantage (for experienced candidates).

As a Front Desk Executive, you will be the first point of contact for clients and visitors, representing the bank`s professionalism and customer service standards. You will play a key role in ensuring smooth and efficient daily operations at the front desk and assist in various administrative duties.

• Greet and welcome clients, customers, and visitors with a professional demeanor.

• Provide excellent customer service by answering inquiries, directing calls, and assisting with basic banking information.

• Handle routine administrative tasks, including filing, data entry, and managing appointments.

• Manage and monitor the front desk area to ensure it is always organized and presentable.

• Maintain confidentiality of client information and follow banking procedures.

• Assist in coordinating meetings and other banking operations as required.

• Weekly 2 holidays