Customer Service Manager
Job Description
Title: Customer Service Manager
Company Name: Large Print London Ltd
Vacancy: 2
Age: Na
Job Location: Dhaka
Salary: Tk. 18000 - 30000 (Monthly)
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Design/Printing/Publishing, Software Company, Direct Selling/Marketing Service Company
- Freshers are also encouraged to apply.
Published: 2025-09-29
Application Deadline: 2025-10-15
Education:
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Design/Printing/Publishing, Software Company, Direct Selling/Marketing Service Company
- Freshers are also encouraged to apply.
Skills Required: Adobe Illustrator,Creative content writing,Customer Service,FLUENCY IN ENGLISH LANGUAGE,Good English communication skills (verbal and Written),Graphics Design,Printing,Sales & Marketing,SEO and Digital Marketing,Telemarketing
Additional Requirements:
Responsibilities & Context:
We are looking for a Customer Service Manager to urgently join our reputed London-based printing company.
In this role, you will manage the entire customer journey from handling enquiries to coordinating order fulfillment with our production team.
Work Schedule (Remote/Hybrid)
- 5.5 working days per week
- Full day off every Saturday
- 12 days of annual leave
- Hours: 3:00 PM – 1:00 AM
- Breaks included for Asr, Maghreb & Isha Salah, plus dinner.
Key Responsibilities
- Act as the main point of contact for customers, ensuring their needs are fully understood and addressed. Most communication will be via email and WhatsApp.
- Manage enquiries, quotations, and order updates in a clear and timely manner.
- Liaise with the production team to ensure smooth order processing and on-time delivery.
- Take Ownership of customer issues, providing proactive solutions and ensuring customer satisfaction.
- Continuously look for opportunities to improve processes and enhance the customer experience.
Job Other Benifits:
- T/A,Mobile bill,Tour allowance,Medical allowance,Performance bonus,Profit share,Gratuity,Over time allowance
- Salary Review: Half Yearly
- Festival Bonus: 2
Starting from BDT 18,000 - 25,000/month (based on experience and skill)
Probation: BDT 10,000/month for the first 2-3 months
Salary reviewed quarterly and can be increased to BDT 30,000 or more within the first year.
For the right person, there`s an opportunity to move to the UK and join our in-house production team in London in the future.
We work as a family, supporting one another to grow together not just professionally but also mentally, economically, and spiritually.
Employment Status: Full Time
Job Work Place: Home
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
