Customer Service Executive (Temporary), Call Center
Job Description
Title: Customer Service Executive (Temporary), Call Center
Company Name: The City Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ 4 years of Graduation/ Masters in any discipline from a reputed university.
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ The primary responsibility of the role is to provide superior customer service to both internal and external customers of CBL and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
∎ Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
∎ Ensure superior service level to all customers by effectively understanding the customers need/query and responding to it in a professional and timely manner.
∎ Maintain proper documentation of complaint/request records.
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply.
∎ Good command in oral and written communication skills in Bangla and English
∎ Very good computer skills
∎ Problem solving skills
Salary: Tk. 30000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2022
Company Information:
∎ 25 Sep 2022
∎ The City Bank Limited
∎ Address : City Bank Center, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com
Category: Bank/Non-Bank Fin. Institution
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