Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: tasfia2026

Vacancy: 4

Age: At least 22 years

Job Location: Dhaka

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center

• Bachelor/Honors

• 2 to 6 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center

• Age At least 22 years
• Only Female

Requirements:

• Experience: Minimum 1-2 years of experience in Call Centers or reputed Corporate Offices.

• Communication: Exceptional verbal and written communication skills in both English and Bengali.

• Technical Skills: Proficiency in MS Excel (for reporting) and CRM software.

• Attributes: Strong persuasion skills, presentable appearance, and a "Customer-First" mindset.

• Urgency: Ability to join the team immediately.

• Working Hours:Duty Time: 10:00 AM – 08:00 PM.

• Post-Office Duty: Must remain active for customer follow-ups and lead tracking after standard hours.

Job Context:

We are a high-end Premium Aesthetic Salon & Professional Training Institute. We are looking for highly skilled, energetic, and proactive Customer Service Executives who can manage our elite clientele and student base. The candidate must be ready to join immediately.

Key Responsibilities:

• Guest Relations: Act as the first point of contact for premium salon clients and institute students, providing a VIP experience.

• Lead Management: Proactively follow up with potential customers and students after office hours to ensure conversions.

• Reporting: Maintain detailed daily/weekly call logs and customer lists; submit comprehensive reports to management.

• Appointment & Enrollment: Efficiently manage salon bookings and student enrollments via phone and digital platforms.

• Crisis Management: Handle customer inquiries and complaints with extreme professionalism and patience.

• T/A
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Salary & Benefits:

• Salary: BDT 18,000 – 20,000 (Based on experience).

• Lunch: Fully subsidized/complimentary lunch provided by the office.

• Festival Bonus: 02 (Two) Festival Bonuses per year (Eid-ul-Fitr & Eid-ul-Adha).

• Annual Increment: 5% salary increase per year based on performance.

• Incentives: Opportunity to earn performance-based incentives.