Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: New Vision Solutions Ltd
Vacancy: 2
Job Location: Dhaka (Gulshan)
Employment Status: Contractual
Educational Requirements:
∎ Master of Business Administration (MBA)
∎ Minimum Bachelor/Master Degree from any reputed public/private University and major in any discipline. [Marketing background preferable.
∎ English Background is Preferable.
∎ CGPA in both Bachelor and Master Degree should not be less than 3.00 in scale of 4.00.
∎ Skills Required: Client Support, Export & Import
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Fluent in speaking English, Good communication skills
∎ The applicants should have experience in the following business area(s):
Freight forwarding
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Providing information for goods clearing and transportation against Import & Export
∎ Service maintain and develop existing/new customers through planned individual account
∎ support.
∎ Establish, make phone calls to targeted customers, assess and qualify for sales development.
∎ Answering customer queries through various social media platforms
∎ Arrange sales appointments and create sales opportunity;
∎ Negotiate for competitive costs from overseas office/agents/ Issuance of quotations Identify and assess customers’ needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
∎ follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
∎ Service to ensure understanding on customer's requirements.
∎ Maintain good liaison with the buyers, suppliers, forwarders, and banks for completing the documentation on time to smooth export and import.
∎ Follow up on the commercial invoice, packing list, and detail-packing list for export & import.
∎ Actively communicate with customer's commercial representatives and manage and solve any commercial issues.
∎ Ensuring remedial and preventive actions are planned and executed in case of service failures and responding to emergency situations.
Additional Requirements:
∎ Age 28 to 35 years
∎ Both males and females are allowed to apply
∎ The person should have: Very good knowledge of MS Office Program
∎ Proven customer support experience or experience as a client service representative
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiarity with CRM systems and practices
∎ Excellent communication, presentation and leadership skills.
∎ Strong ability to cope with changing environment and should be self-motivated.
∎ Should have mentality to work in extra hours, "based on Company’s demand".
Salary:
∎ Tk. 25000 - 35000 (Monthly)
∎ Depnding upon Experiences & Proficiency
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 1 Jun 2022
∎ New Vision Solutions Ltd
∎ Address : House- 85 (1st floor), Road No- 03, Block-F, Banani, Dhaka-1213, Bangladesh
∎ Web : www.newvision-bd.com
∎ Business : NVSL is a research and consulting company with multinational staff providing professional services from conception to completion. Additionally, we support and facilitate foreign investments, providing companies with business solutions to establish and operate in Bangladesh.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Jun 2022
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