Executive - Call Center & Customer Care

Job Description

Title: Executive - Call Center & Customer Care

Company Name: SATORI Ltd.

Vacancy: --

Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 17000 (Monthly)

Experience:
∎ At least 2 years

Published: 10 Apr 2025

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Minimum 2 years’ experience direct CALL CENTER
∎ Excellent communication skills in English and bangla
∎ Familiarity with home décor products or interest in the interior design space is a plus
∎ Good typing and basic computer skills (MS Office)
∎ Ability to multitask and work in a fast-paced environment
∎ Positive attitude and team player
∎ Minimum 2 years’ experience direct CALL CENTER
∎ Excellent communication skills in English and bangla
∎ Familiarity with home décor products or interest in the interior design space is a plus
∎ Good typing and basic computer skills (MS Office)
∎ Ability to multitask and work in a fast-paced environment
∎ Positive attitude and team player

Responsibilities & Context:
∎ Answer incoming calls related to order status, modifications, or post-order queries.
∎ Provide accurate information about home décor products, materials and order process related any challenge
∎ Address customer queries regarding product details (e.g., dimensions, material, color, finish) by referring to product catalogs or consulting the in-house home décor experts.
∎ Maintain detailed records of customer interactions, including call outcomes, issues resolved, and actions taken.
∎ Work closely with sales, logistics, warehousing, and quality assurance teams to ensure seamless order processing and timely delivery.
∎ Maintain a high level of professionalism and customer satisfaction
∎ Follow up on incomplete or pending orders to ensure closure
∎ Prepare daily or weekly reports summarizing call activities, pending issues, and feedback trends.
∎ Responsibility:
∎ Answer incoming calls related to order status, modifications, or post-order queries.
∎ Provide accurate information about home décor products, materials and order process related any challenge
∎ Address customer queries regarding product details (e.g., dimensions, material, color, finish) by referring to product catalogs or consulting the in-house home décor experts.
∎ Maintain detailed records of customer interactions, including call outcomes, issues resolved, and actions taken.
∎ Work closely with sales, logistics, warehousing, and quality assurance teams to ensure seamless order processing and timely delivery.
∎ Maintain a high level of professionalism and customer satisfaction
∎ Follow up on incomplete or pending orders to ensure closure
∎ Prepare daily or weekly reports summarizing call activities, pending issues, and feedback trends.

Compensation & Other Benefits:
∎ Remuneration: 15,000/- to 17,000/-
∎ Festival Bonus: 1 month full salary for two festivals
∎ Incentive: Target and result Oriented (Monthly)
∎ Lunch: Partially Subsidized
∎ Lucrative package of Compensation:
∎ Remuneration: 15,000/- to 17,000/-
∎ Festival Bonus: 1 month full salary for two festivals
∎ Incentive: Target and result Oriented (Monthly)
∎ Lunch: Partially Subsidized

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

Interested applicants are requested to apply online. Only short listed candidates will be contacted for further information. Any type of persuasion will be treated as disqualification. We will start calling for interviews from 15 April 2025.

Company Information:
∎ SATORI Ltd.
∎ Road-127, House-7E, Flat-A1, Gulshan-1, Dhaka-1212
∎ A Retail outlet concerning Home Decor

Address::
∎ Road-127, House-7E, Flat-A1, Gulshan-1, Dhaka-1212
∎ A Retail outlet concerning Home Decor

Application Deadline: 10 May 2025

Category: Customer Support/Call Centre