Job Description
Title: Call Center Team Leader
Company Name: Amzad Food
Vacancy: --
Location: Dhaka (Mohammadpur)
Salary: Negotiable
Experience:
∎ 1 to 2 years
Published: 13 Apr 2025
Education:
∎ HSC
∎ Complete at least HSC.
∎ Complete at least HSC.
Requirements:
Additional Requirements:
∎ Proven ability to lead and motivate high-performing call center teams to exceed targets.
∎ Strong verbal and written communication with team, clients, and management.
∎ Expertise in customer service, improving satisfaction and call quality metrics.
∎ Skilled in analyzing data, identifying trends, and implementing strategies for productivity.
∎ Experienced in coaching, feedback, and performance evaluations for team growth.
∎ Efficient in managing multiple tasks in fast-paced environments.
∎ Proficient in CRM systems, call monitoring tools, and workforce management software.
∎ Skilled in resolving conflicts professionally and effectively.
∎ Strong understanding of computers.
∎ Proven ability to lead and motivate high-performing call center teams to exceed targets.
∎ Strong verbal and written communication with team, clients, and management.
∎ Expertise in customer service, improving satisfaction and call quality metrics.
∎ Skilled in analyzing data, identifying trends, and implementing strategies for productivity.
∎ Experienced in coaching, feedback, and performance evaluations for team growth.
∎ Efficient in managing multiple tasks in fast-paced environments.
∎ Proficient in CRM systems, call monitoring tools, and workforce management software.
∎ Skilled in resolving conflicts professionally and effectively.
∎ Strong understanding of computers.
Responsibilities & Context:
∎ House#15, Road#09, Block#B, West dhanmondi Housing, Bosila, Mohammadpur-1207
∎ Monitor and evaluate team performance, providing feedback and coaching for service quality and efficiency.
∎ Supervise daily operations, ensuring adherence to policies, procedures, and performance standards.
∎ Develop and implement training programs to enhance team skills and knowledge.
∎ Handle escalated customer issues, ensuring timely resolution and high customer satisfaction.
∎ Analyze performance metrics to identify trends, improvements, and growth opportunities.
∎ Coordinate schedules and manage resources to meet service level agreements.
∎ Foster a positive work environment, encouraging teamwork and accountability.
∎ Liaise with other departments to streamline processes and improve customer experience.
∎ Office Time: 9am - 8pm
∎ Job Location:
∎ House#15, Road#09, Block#B, West dhanmondi Housing, Bosila, Mohammadpur-1207
∎ Key Responsibilities:
∎ Monitor and evaluate team performance, providing feedback and coaching for service quality and efficiency.
∎ Supervise daily operations, ensuring adherence to policies, procedures, and performance standards.
∎ Develop and implement training programs to enhance team skills and knowledge.
∎ Handle escalated customer issues, ensuring timely resolution and high customer satisfaction.
∎ Analyze performance metrics to identify trends, improvements, and growth opportunities.
∎ Coordinate schedules and manage resources to meet service level agreements.
∎ Foster a positive work environment, encouraging teamwork and accountability.
∎ Liaise with other departments to streamline processes and improve customer experience.
Skills & Expertise:
Compensation & Other Benefits:
∎ Over time allowance
∎ Festival Bonus: 2
∎ Weekly Holiday 01,
∎ Salary Review Performance Basis,
∎ Earn leave Encashment,
∎ Advance Facility,
∎ Snacks Facility,
∎ Rewards for Achieving Periodic Targets,
∎ Training Provide,
∎ A Supportive & Collaborative Work Environment,
∎ Others Facilities as per Company Policy.
∎ Weekly Holiday 01,
∎ Salary Review Performance Basis,
∎ Earn leave Encashment,
∎ Advance Facility,
∎ Snacks Facility,
∎ Rewards for Achieving Periodic Targets,
∎ Training Provide,
∎ A Supportive & Collaborative Work Environment,
∎ Others Facilities as per Company Policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohammadpur)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ Amzad Food
∎ Mohammadpur, Bosila West Dhanmondi Housing
Society Road - 09, House - 15, Block - B, Dhaka Bangladesh
∎ **Company Introduction** - Amzad Food began its journey in November 2021 with the goal of providing natural food to people across Bangladesh, directly from the field. The company was founded by Almas Hossain, who, while studying Islamic History and Civilization, established Amzad Food with the aim of helping people access healthy and natural food.
**Product Launch** - In 2021, Amzad Food introduced its first product: Premium Honey Nat. This high-quality, delicious honey quickly gained the trust of our customers, and today, we have over a lakh (100,000) satisfied customers. Alhamdulillah, we are grateful to be able to provide healthy, natural, and high-quality food to our valued customers.
**Current Products** - Alhamdulillah, with the love and demand of millions of people, Amzad Food has expanded its product range. Along with Honey Nat, the company now offers a variety of products, including honey, ghee, dates, sugarcane jaggery, date jaggery, mangoes, and various seasonal and popular items.
**Customer Service** - Customer satisfaction is the primary goal of Amzad Food. To ensure our customers are satisfied, we offer a return policy. If any customer is dissatisfied with a product for any reason, we arrange for the return of the product within 24 hours and provide a cashback. Our friendly and efficient customer support team is available seven days a week to address any product-related issues.
**Our Mission** - Our mission is to source completely chemical-free food from remote rural areas in all 64 districts of Bangladesh and deliver it to our customers. We focus on providing natural and safe food, and we are committed to being one of the leading companies offering chemical-free food. We aim to deliver safe, natural, and chemical-free food directly to your doorstep.
**Future Plans** - Our future plan is to donate a large portion of Amzad Food`s profits to help the poor, homeless, and orphaned children. In addition, we plan to build mosques and madrasas in rural areas, a goal that has been part of the company`s mission since its inception.
**Conclusion** - Safe food is your right. We seek your prayers and love. Experience healthy and natural food with Amzad Food.
Address::
∎ Mohammadpur, Bosila West Dhanmondi Housing
Society Road - 09, House - 15, Block - B, Dhaka Bangladesh
∎ **Company Introduction** - Amzad Food began its journey in November 2021 with the goal of providing natural food to people across Bangladesh, directly from the field. The company was founded by Almas Hossain, who, while studying Islamic History and Civilization, established Amzad Food with the aim of helping people access healthy and natural food.**Product Launch** - In 2021, Amzad Food introduced its first product: Premium Honey Nat. This high-quality, delicious honey quickly gained the trust of our customers, and today, we have over a lakh (100,000) satisfied customers. Alhamdulillah, we are grateful to be able to provide healthy, natural, and high-quality food to our valued customers.**Current Products** - Alhamdulillah, with the love and demand of millions of people, Amzad Food has expanded its product range. Along with Honey Nat, the company now offers a variety of products, including honey, ghee, dates, sugarcane jaggery, date jaggery, mangoes, and various seasonal and popular items.**Customer Service** - Customer satisfaction is the primary goal of Amzad Food. To ensure our customers are satisfied, we offer a return policy. If any customer is dissatisfied with a product for any reason, we arrange for the return of the product within 24 hours and provide a cashback. Our friendly and efficient customer support team is available seven days a week to address any product-related issues.**Our Mission** - Our mission is to source completely chemical-free food from remote rural areas in all 64 districts of Bangladesh and deliver it to our customers. We focus on providing natural and safe food, and we are committed to being one of the leading companies offering chemical-free food. We aim to deliver safe, natural, and chemical-free food directly to your doorstep.**Future Plans** - Our future plan is to donate a large portion of Amzad Food`s profits to help the poor, homeless, and orphaned children. In addition, we plan to build mosques and madrasas in rural areas, a goal that has been part of the company`s mission since its inception.**Conclusion** - Safe food is your right. We seek your prayers and love. Experience healthy and natural food with Amzad Food.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 May 2025
Category: Customer Support/Call Centre
