Job Description
Title: Customer Relation Executive (CRE)
Company Name: Babies Haven
Vacancy: --
Location: Dhaka (Uttara Sector 9)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):E-commerce
Published: 9 Apr 2025
Requirements:
Additional Requirements:
∎ Proven experience in sales (minimum 2 years preferred)
∎ Minimum typing speed of 35 words per minute
∎ Strong leadership and communication skills
∎ Proficiency in MS Office and CRM tools
∎ Proven experience in sales (minimum 2 years preferred)
∎ Minimum typing speed of 35 words per minute
∎ Strong leadership and communication skills
∎ Proficiency in MS Office and CRM tools
Responsibilities & Context:
∎ Respond promptly to customer inquiries via phone, email, or chat.
∎ Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
∎ Provide accurate information regarding products, services, and company policies.
∎ Use persuasion skills to sell, upsell, and cross-sell products or services.
∎ Answer inquiries, provide information about products and services, and handle orders and transactions.
∎ Proactively engage with customers to understand their needs and expectations.
∎ Develop personalized customer interactions to foster loyalty and retention.
∎ Identify opportunities to upsell or cross-sell products/services based on customer profiles.
∎ Monitor customer data within CRM systems to analyze trends and identify areas for improvement.
∎ Generate reports on customer satisfaction levels, engagement metrics, and key performance indicators.
∎ Collect customer feedback through surveys, reviews, and interactions.
∎ Analyze feedback to identify recurring issues and implement necessary changes to enhance customer experience.
∎ Responsibilities :
∎ Customer Interaction Management:
∎ Respond promptly to customer inquiries via phone, email, or chat.
∎ Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
∎ Provide accurate information regarding products, services, and company policies.
∎ Business Development:
∎ Use persuasion skills to sell, upsell, and cross-sell products or services.
∎ Answer inquiries, provide information about products and services, and handle orders and transactions.
∎ Relationship Building:
∎ Proactively engage with customers to understand their needs and expectations.
∎ Develop personalized customer interactions to foster loyalty and retention.
∎ Identify opportunities to upsell or cross-sell products/services based on customer profiles.
∎ Data Analysis and Reporting:
∎ Monitor customer data within CRM systems to analyze trends and identify areas for improvement.
∎ Generate reports on customer satisfaction levels, engagement metrics, and key performance indicators.
∎ Customer Feedback Management:
∎ Collect customer feedback through surveys, reviews, and interactions.
∎ Analyze feedback to identify recurring issues and implement necessary changes to enhance customer experience.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Uttara Sector 9)
Company Information:
∎ Babies Haven
∎ House- 15, Road - 7/C, Sector-9, Uttara,Dhaka-1230
Address::
∎ House- 15, Road - 7/C, Sector-9, Uttara,Dhaka-1230
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 May 2025
Category: Customer Support/Call Centre
